Derek Estrada
Shillington,PA
Summary
Versatile Regional Manager experienced in wide range of business needs, including strategic planning, promotional activities, and territory management. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands.
Overview
2
2
years of professional experience
Work History
Regional Manager
Deibler Amusements
06.2024 - Current
- Supervised staff to optimize brand expansion initiatives and productivity.
- Established and maintained operational standards for 28 locations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Account Executive
Fraser Technical Solutions
02.2024 - 06.2024
- Created a pipeline for customer development in gaining new business
- Maintained customer care from the initial meeting throughout the sales process and post account acquisition
- Contract negotiation through prospected accounts and pre-existing accounts
- Actively creating a prescence at industry events and local Chamber of Commerce events
Customer Development Specialist
Power Home Remodeling
08.2023 - 12.2023
- Interpreted contracts and communicated terms and conditions.
- Provided excellent customer service and provided answers to client questions within set standards.
- Worked cross-functionally with various members of lead teams.
- Used latest information systems and business analytical tools to support decision-making.
- Monitored sales and other performance indicators and took action to improve performance.
- Researched and evaluated potential new markets and products.
Sales Intern
Origlio Beverages
05.2022 - 08.2023
- Managed customer expectations and helped navigate sales processes.
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Addressed customer queries and complaints with prompt and professional responses.
- Monitored competitor activities and pricing strategies to compare performance.
- Executed marketing plans to support new product launches and promotions.
- Participated in sales meetings and presentations to gain knowledge and insight.
Education
Bachelor of Science - Business Management
Albright College
Reading, PA05-2023
Skills
- Business development and planning
- Sales and marketing strategies
- Business recordkeeping
- Customer and vendor relations
- New Business Development
- Staff Supervision
- Territory Management
Timeline
Regional Manager
Deibler Amusements
06.2024 - Current
Account Executive
Fraser Technical Solutions
02.2024 - 06.2024
Customer Development Specialist
Power Home Remodeling
08.2023 - 12.2023
Sales Intern
Origlio Beverages
05.2022 - 08.2023
Bachelor of Science - Business Management
Albright College
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