Overview
Work History
Certification
Skills & Technologies
Education
References
Timeline
Generic

Derek Genoino

Mattituck,New York

Overview

14
14
years of professional experience
1
1
Certification

Work History

Technical Account Manager

Ivionics
11.2023 - Current
  • Served as primary technical point of contact for clients of MSP/MSSP in the capacity of a Technical Account Manager & Customer Success Manager
  • Expanded existing client relationships and originated net new client relationships proposing solutions such as: Managed Threat Detection (SIEM), Managed Vulnerability Scanning, Managed Endpoint Detection & Response, Managed Application Control, Managed GRC, Managed Firewall Patching
  • Orchestrated managed services onboarding, implementation, service delivery, and post-sales technical account management and client success of Managed IT Services/Managed Security Services
  • Assisted clients in achieving NIST 800-171, SOC II Type 1 certifications
  • Led weekly cadence calls, monthly health checks, Quarterly Business Reviews, and Roadmap reviews

Technical Account Engineer

Rapid7
03.2022 - 11.2023
  • Served as a client liaison and provided concierge technical support to strategic, large-enterprise, mid-market enterprise clients in Federal, Military, Healthcare, and Financial Services industries leveraging Rapid7's InsightVM/Nexpose Vulnerability Management products
  • Provided guidance to security teams to detect both network and host based vulnerabilities. Configuring network scan templates, placement of vulnerability scanners, configuring agents
  • Provided guidance to security teams on steps to remediate both network and hosted based vulnerabilities detected
  • Performed vulnerability False Positive & False Negative investigations and communicated guidance and if required, recommendation for remediation to end-users
  • Built, maintained, and troubleshooted both InsightVM & Nexpose Security consoles, Data Warehouses, Scan Engines hosted both on-premise and in AWS cloud environment
  • Deployed and troubleshooted Rapid7 InsightVM Agents on assets
  • Setup and troubleshooted ServiceNow, Splunk, integrations with InsightVM & Nexpose
  • Assisted with database tuning for performance of PostgreSQL databases and Java Virtual Machine
  • Provided guidance for right-sizing Security Console hosts and Vulnerability Scanner hosts for CPU, Memory, Storage
  • Assisted clients with developing SQL queries, Dashboards for reporting on and managing vulnerability data
  • Troubleshooted client network connectivity issues within Rapid7 InsightVM suite of products (Cloud and on-prem vulnerability scanners, agents, security consoles, data warehouses)
  • Assisted troubleshooted, and provided best practices customers with vulnerability scanning of on-premise assets, cloud environments, containers
  • Responded rapidly to Severity 1-4 support requests in a 24x7x365 support environment with a sense of urgency and attention to detail
  • Consistently managed a backlog of 40-60 cases a time while proactively providing updates to clients
  • Participated and provided technical feedback on assigned client touch points: Weekly Cadence calls, Monthly Health Checks, Technical Assessments/Configuration Reviews, Quarterly Business Reviews
  • Investigated raw log files, performed root cause analysis, documented reported potential defects to Rapid7 Development team to be triaged, resolved and integrated in future products releases

Technical Account Manager

Yardi Systems
08.2018 - 02.2022
  • Managed portfolio of 15 clients, consisting of strategic, enterprise, mid-market, and commercial clients in the Professional Services Division
  • Managed client relationships by triaging technical support requests, cloud services escalations, custom report development, software feature requests, and environment upgrade projects
  • Conducted weekly cadence calls with strategic and enterprise clients to review open support items, critical issues, open projects, future plugin releases, and discuss product roadmap
  • Assisted clients with system configuration, training, project management and continue post-live technical support
  • Researched, analyzed, troubleshooted and resolved database performance issues
  • Coordinated with Cloud Services team with incident response, Root Cause Analysis requests, Disaster Recovery site requests
  • Served as client advocate and liason to gathering client requirements and coordinating with Development team to design, test, and provide deliverables to client
  • Performed monthly health checks, configuration reviews, technical assessments, and business process reviews to provide best practice recommendations for process optimization
  • Conducted QBR's (Quarterly Business Reviews) with client executive team, and internal engineering team to discuss product roadmap, review client account state, pain points, future business objectives/goals
  • Consistently uncovered and converted opportunities to deepen client relationship and product engagement
  • Created technical documentation for Investment Management module for Strategic client upgrade project
  • Frequently traveled to visited clients on-site to perform training and demonstrations

Relationship Manager

Bank Of America
09.2017 - 08.2018
  • Uncovered and referred $5.3MM in investable assets to Merrill Lynch Wealth Management in Q1 2018
  • Exceeded Q4 2017 performance goal by 130%
  • Uncovered and acquired $3.75MM in external deposits in Q1 2018
  • Utilize Salesforce CRM software to manage a portfolio of high net worth and mass affluent clients

Financial Center Operations Manager

Bank Of America
05.2015 - 04.2017
  • Managed a branch staff of 5 associates
  • Prepared branch for and successfully passed 3 of 3 internal audits with all scores above 95%
  • Increased branch deposit market share by 115% within first year
  • Consistently exceeded quarterly and annual revenue goals by up to 140%
  • Consistently met and exceeded quarterly and annual operational risk performance standards by up to 120%
  • Acquired $8MM in external investable assets, $5MM in deposits, and booked $3MM in lending products in 22 months

Sr. Relationship Multi-Branch Banker

Capital One Bank
01.2014 - 05.2015
  • Served as on-call branch supervisor for bank district of 15 branch locations
  • Managed each branch's daily, weekly, monthly sales and operations performance by analyzing performance metrics and offering solutions
  • Served as a coach and mentor to fellow associates by identifying opportunities for growth and improved performance in sales, operational, and client-experience behaviors
  • Increased 2 branch's Customer Experience scores from 60% and 70% to 100% within 3 months
  • Acquired $5MM in investment balances in 12 months Acquired and referred $3MM in commercial loans

Licensed Relationship Banker - Chase Private Client

J.P. Morgan Chase Bank
07.2010 - 11.2013
  • Offered tailored financial solutions to meet specialized needs of both consumer and business via B2C and B2B outside sales
  • Acquired $21MM in external deposit balances and $13MM in investment balances
  • Acquired and referred $5MM in consumer home loans and mortgages
  • Acquired and referred $8MM in commercial loans and mortgages
  • Consistently exceeded monthly sales and revenue targets, at times by 350%
  • Assisted in increasing branch deposit and investment market share by 140% year over year
  • Assisted branch in achieving #1 national rank among financial institution's 5,200 branches in Overall Client Satisfaction in 2013
  • Acquired FINRA Series 6, FINRA Series 63, NYS Life/Variable Life/Variable Annuity licenses

Certification

  • CISSP - (Associate of ISC²)
  • Amazon Web Services Certified Solutions Architect - Associate
  • Rapid7 InsightVM Certified Administrator
  • APISEC University - API Security Fundamentals
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • CEH v12 Master (In Progress)


Skills & Technologies

  • Vulnerability Management: Nexpose, InsightVM
  • XDR & SIEM: InsightIDR
  • EDR: SentinelOne
  • MDM: Duo
  • Application Control: ThreatLocker
  • Cloud Platforms: Amazon Web Services (AWS), Microsoft Azure (Azure)
  • SQL: MSSQL, PostgreSQL
  • Network Analysis: Wireshark, nmap, traceroute/tracert, tcpdump, netstat, ipconfig, ifconfig, nslookup, dig, Auvik
  • Operating Systems: Unix/Linux, Windows, MacOS
  • API: Postman, GraphQL, BurpSuite
  • Log Management & Ticketing: Splunk, JIRA, ServiceNow, ConnectWise
  • Data Visualization: Elastic, Grafana, Kibana
  • GRC Platform: OneTrust (Tugboat Logic)
  • Proficiencies: CVE, CVVS, OWASP Top 10, MITRE ATT&CK Framework
  • Security Frameworks NIST 800-171, SOC 2, ISO 27001, CMMC, HIPPA, PCI DSS, CIS


Education

Arizona State University

Tempe, AZ

Attended 2006-2007

References

Available upon request.

Timeline

Technical Account Manager

Ivionics
11.2023 - Current

Technical Account Engineer

Rapid7
03.2022 - 11.2023

Technical Account Manager

Yardi Systems
08.2018 - 02.2022

Relationship Manager

Bank Of America
09.2017 - 08.2018

Financial Center Operations Manager

Bank Of America
05.2015 - 04.2017

Sr. Relationship Multi-Branch Banker

Capital One Bank
01.2014 - 05.2015

Licensed Relationship Banker - Chase Private Client

J.P. Morgan Chase Bank
07.2010 - 11.2013

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Derek Genoino