Derek Glick
Sturgis,Michigan
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Service Manager
Forest River Inc.
11.2021 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored service staff performance and provided feedback for improvement.
- Met with customers to discuss service needs and offer available solutions.
- Maintained records of service transactions and customer feedback for future reference.
- Coordinated with other departments to maintain streamlined and productive workflow.
Owner
Hometown Haulers LLC
07.2016 - 01.2023
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Generated revenues yearly and effectively capitalized on industry growth.
Warranty Representative
Forest River Inc.
06.2020 - 01.2022
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Reviewed and authorized warranty claims
Aluminum Welder
Forest River Inc.
01.2017 - 06.2020
- Used hand and power tools to grind, buff, polish and otherwise finish pieces.
- Dismantled and reshaped products to correct problems.
- Applied knowledge of correct gasses and filler materials for use with different alloys.
- Set appropriate parameters for fixturing and welds.
Education
High School Diploma -
Three River Hich School
Three Rivers, MI06.2021
Skills
- Time Management
- Quality Control
- Critical Thinking
- Task Delegation
- Train Employees
- Maintenance and Repair
- Technical Support
Timeline
Service Manager
Forest River Inc.
11.2021 - Current
Warranty Representative
Forest River Inc.
06.2020 - 01.2022
Aluminum Welder
Forest River Inc.
01.2017 - 06.2020
Owner
Hometown Haulers LLC
07.2016 - 01.2023
High School Diploma -
Three River Hich School
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