Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Derek Gonzalez

Houston,TX

Summary

Dynamic and results-oriented professional with a proven track record in quality control and customer service excellence, notably at MSI Supply and Home Depot. Skilled in product inspection and fostering positive customer interactions, I excel in fast-paced environments, ensuring product quality standards are surpassed and customer satisfaction is prioritized. Demonstrated ability to train and lead teams towards achieving operational efficiency and excellence.

Overview

5
5
years of professional experience

Work History

Cashier

Cobra Shell
01.2024 - Current
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in shelves.
  • Greeted customers entering store and responded promptly to customer needs.
  • Addressed customer needs and made product recommendations to increase sales.

Quality Control Inspector

MSI Supply
11.2023 - 01.2024
  • Completed precise measurements using special tools.
  • Communicated with production team members about quality issues.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.

Order Picker

Indital USA
11.2022 - 10.2023
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Built pallets and positioned orders on loading dock to safely pile and ship goods.
  • Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
  • Excellent communication skills, both verbal and written.
  • Picked and packed order items.
  • Supervised and trained new staff in performing census.
  • Prepared and checked outbound shipments for accuracy.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Collaborated with team members to complete picking tasks quickly and efficiently.

Garden Associate

The Home Depot Inc
03.2020 - 09.2022
  • Worked outdoors in weather conditions to care for plants and serve customers.
  • Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
  • Sought out customers to help and offered immediate assistance with locating items and making selections.
  • Maintained plant health and attractiveness with proper sunlight, water, and nutrition.
  • Watered plants every week and regularly checked for naturally wilted parts to remove.

Education

No Degree - Medical Radiologic Technology

San Jacinto College District
Pasadena, TX
01-2027

High School Diploma -

North Shore Senior High School
Houston, TX
06-2021

Skills

  • Product restocking
  • Returns processing
  • Cash Register Operation
  • Cash Handling
  • Recordkeeping
  • Product Inspection
  • Quality Control
  • Pallet arrangement
  • Horticulture knowledge

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Cashier

Cobra Shell
01.2024 - Current

Quality Control Inspector

MSI Supply
11.2023 - 01.2024

Order Picker

Indital USA
11.2022 - 10.2023

Garden Associate

The Home Depot Inc
03.2020 - 09.2022

No Degree - Medical Radiologic Technology

San Jacinto College District

High School Diploma -

North Shore Senior High School

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Derek Gonzalez