Derek Gray
Account Manager at Sciens Building Solutions
San Francisco Bay Area
Summary
Account Manager with a background in billing operations, client issue resolution, and cross-functional coordination. Aligns customer needs with internal teams to resolve account problems, keep billing accurate, and support long-term retention. Brings a practical approach shaped by work across operations, product, and client-facing roles.
Overview
2027
2027
years of professional experience
Work History
Account Manager
Sciens Building Solutions
California
2026 - Current
- 6 years
- Managed client relationships, ensuring satisfaction and retention through effective communication and support.
- Coordinated project timelines and deliverables, aligning team efforts with client expectations and objectives.
- Developed tailored solutions for clients, leveraging product knowledge to address specific needs and challenges.
- Analyzed account performance metrics to identify opportunities for improvement and enhance service delivery.
- Led cross-functional teams in executing strategic initiatives, driving efficiency in account management processes.
- Implemented feedback mechanisms to gather client insights, facilitating continuous improvement in service offerings.
- Established best practices for account management, optimizing workflows to increase operational effectiveness and client satisfaction.
Billing Supervisor
Sciens Building Solutions
California
01.2023 - 2026
- (3 years)
- Supervised billing operations, ensuring accuracy and compliance with company policies.
- Led team in resolving complex billing inquiries, enhancing customer satisfaction.
- Implemented process improvements that reduced billing cycle time by streamlining workflows.
- Analyzed billing data to identify trends, driving strategic decision-making within the department.
- Collaborated with cross-functional teams to ensure seamless integration of billing systems and software.
- Reduced discrepancies in billing reports with thorough review processes and diligent follow-ups on outstanding accounts.
- Facilitated monthly meetings with team members to discuss performance metrics, share best practices, and address any concerns or challenges faced during the billing cycle.
- Boosted cash flow by identifying areas for improvement in payment terms enforcement and initiating corrective actions as needed.
Billing Analyst
Sciens Building Solutions
California
01.2020 - 01.2023
- (3 years)
- Analyzed billing discrepancies to ensure accurate invoicing and timely resolution.
- Assisted in preparing monthly financial reports to support management decision-making.
- Streamlined billing processes, enhancing efficiency and reducing turnaround time for invoices.
- Leveraged advanced Excel skills to create complex billing spreadsheets, enhancing data accuracy and improving overall efficiency in invoice preparation.
- Researched portals issues related to non-payment within e-billing vendor portals.
- Managed client relationships effectively, addressing concerns promptly and professionally to ensure continued business partnerships.
- Determined key areas prime for process improvements.
Product Operations Analyst
STRATIM
01.2015 - 01.2020
- Served as the cross-functional link between customers, product, and engineering to drive the development of mobility software and elevate the customer experience.
- (Acquired by KAR Auction Services (NYSE:KAR) in 2018)
- (5 years)
- Analyzed product data to identify trends and support operational decisions.
- Collaborated with cross-functional teams to streamline product lifecycle processes.
- Developed dashboards and reports using analytics tools to enhance visibility into performance metrics.
Apparel Buying, Styling, and Agency Operations
Freelance | Self-Employed
San Francisco Bay Area
01.2007 - 01.2012
- Worked with apparel agencies, private labels, boutiques, designers, production teams, and styling departments.
- (5 years)
Education
Bachelor of Arts - General Sales, Merchandising and Related Marketing Operations
Academy of Art University
05.2001 -
Graphic Design
City College of San Francisco
01-2014
Skills
- Account management
- Customer success management
- Stakeholder communication
- Escalation management
- Strategic planning
- Escalation resolution
- Renewal management
- Billing operations
- Revenue forecasting
- Contract management
- CRM management
- Process documentation
- Salesforce administration
- Process improvement
- Forecast reconciliation
- KPI reporting
Timeline
Billing Supervisor
Sciens Building Solutions
01.2023 - 2026
Billing Analyst
Sciens Building Solutions
01.2020 - 01.2023
Product Operations Analyst
STRATIM
01.2015 - 01.2020
Apparel Buying, Styling, and Agency Operations
Freelance | Self-Employed
01.2007 - 01.2012
Bachelor of Arts - General Sales, Merchandising and Related Marketing Operations
Academy of Art University
05.2001 -
Account Manager
Sciens Building Solutions
2026 - Current
Graphic Design
City College of San Francisco