Derek Hamilton
Omaha,NE
Summary
Dynamic operations professional with a strong background in logistics and conflict resolution. Skilled in performance reporting and team leadership, driving improvements in workflow efficiency. Committed to fostering a productive work environment and achieving operational goals.
Overview
23
23
years of professional experience
Work History
Operations Manager
Maddox Logistics Corporation (DSP for Amazon)
Omaha, NE
10.2024 - Current
- Managed daily operations, ensuring efficient logistics and supply chain processes.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Built operational teams to effectively meet process and production demands.
- Monitored operational metrics to identify areas for process improvement and enhance efficiency.
- Developed training materials for new employees on operational procedures and safety protocols, enhancing onboarding efficiency.
- Coordinated transportation schedules to optimize delivery routes, minimizing delays.
Delivery Associate
Maddox Logistics Corporation
Omaha, NE
11.2023 - 10.2024
- Delivered packages efficiently to customers in assigned routes.
- Addressed customer inquiries regarding delivery status promptly.
- Communicated with dispatchers about routes and delivery issues.
- Followed safety protocols during all delivery processes.
Restaurant Manager
Farmhouse Cafe
Omaha, NE
09.2015 - 10.2023
- Trained and supervised staff on customer service and food safety standards, improving overall team performance.
- Managed daily restaurant operations, enhancing service delivery efficiency.
- Resolved customer complaints promptly, fostering guest satisfaction and loyalty.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Collaborated with kitchen staff to maintain high standards of food quality and hygiene.
Personal Trainer
Jewish Community Center
Omaha, NE
04.2013 - 02.2016
- Designed personalized fitness programs for diverse client needs.
- Evaluated client progress and adjusted training plans accordingly.
- Provided motivational support to encourage client commitment and success.
- Collaborated with other trainers to enhance program offerings.
Quality Control
Farmhouse Cafe
Omaha, NE
05.2003 - 04.2013
- Conducted comprehensive quality inspections to confirm product compliance with established standards.
- Executed quality control checks to verify assembly accuracy and maintain product integrity.
- Collaborated with diverse team members to achieve objectives and resolve product and service-related issues.
Education
Bachelor of Science - Exercise Science
University of Nebraska in Omaha
Omaha05-2013
Skills
- Logistics management
- Transportation coordination
- Employee training
- Performance reporting
- Team leadership
- Recruitment and hiring
- Conflict resolution
Timeline
Operations Manager
Maddox Logistics Corporation (DSP for Amazon)
10.2024 - Current
Delivery Associate
Maddox Logistics Corporation
11.2023 - 10.2024
Restaurant Manager
Farmhouse Cafe
09.2015 - 10.2023
Personal Trainer
Jewish Community Center
04.2013 - 02.2016
Quality Control
Farmhouse Cafe
05.2003 - 04.2013
Bachelor of Science - Exercise Science
University of Nebraska in Omaha