DEREK HICKS
Wichita
Summary
Dependable leader with strong crisis management skills and a focus on team building. Excels in training direct support staff and ensuring a safe environment, contributing to overall organizational success and compliance with regulatory standards.
Overview
12
12
years of professional experience
Work History
Direct Support Supervisor
Making A Difference Inc.
Wichita
05.2020 - Current
- Trained and mentored new direct support staff on best practices and policies, enhancing team readiness and service quality.
- Maintained a safe, therapeutic residential environment for youth with behavioral and emotional challenges, promoting their well-being and stability.
- Coordinated staff schedules and shift coverage to ensure compliance with state-mandated ratios while minimizing overtime costs.
Technical Coordination Manager
Airxcel Inc
Wichita
03.2014 - Current
- Supervised and mentored a team demonstrate that you already possess leadership skills and can manage people effectively.
- Established strong relationships with vendors and suppliers, negotiating favorable terms for Payment accounts , equipment purchases and support services.
- Maintained detailed documentation through logging of support cases, e-mail and knowledge base articles for client and internal use.
Education
BBA - Business
Wichita State University
Wichita, KS05-2026
Associate of Applied Science - Business administration
Wichita State University Tech
Wichita, KS05-2024
Skills
- Project management
- Business Analysis
- Technical documentation
- Network Management
- Technical support management
- Crisis management
- Employee training
- Cross-functional collaboration
- Self-motivated
Timeline
Direct Support Supervisor
Making A Difference Inc.
05.2020 - Current
Technical Coordination Manager
Airxcel Inc
03.2014 - Current
BBA - Business
Wichita State University
Associate of Applied Science - Business administration
Wichita State University Tech