Derek Horine
4213 Penn Ave,MD
Summary
Dynamic Service Manager with a proven track record at Royal Auto Repair, excelling in customer relations and team leadership. Expert in optimizing service operations and enhancing customer satisfaction through effective problem-solving and organization. Skilled in parts ordering and ticket dispatching, fostering loyalty and driving success in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Service Manager
Royal Auto Repair
08.2011 - Current
- Oversaw daily service department operations encompassing estimating, sales, parts ordering, and ticket dispatching.
- Developed and maintained strong customer relationships to promote loyalty and satisfaction.
- Tracked technician hours to ensure accurate payroll
Assistant Service Manager
Jerry’s Mitsubishi
2007 - 2011
• Overseeing daily operations of the service department.
• Maintaining CSI standards per manufacturer guidelines
•
Assistant Service Manager
Bob Davidson Ford Lincoln
2004 - 2007
• Overseeing daily operations of the service department including
• Maintaining CSI standards per manufacturer guidelines.
Education
High School Diploma - Honors And AP Courses
The Cardinal Gibbons School
Baltimore, MD1996
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer relations
- Computer literate
Timeline
Service Manager
Royal Auto Repair
08.2011 - Current
Assistant Service Manager
Jerry’s Mitsubishi
2007 - 2011
Assistant Service Manager
Bob Davidson Ford Lincoln
2004 - 2007
High School Diploma - Honors And AP Courses
The Cardinal Gibbons School