Derek Illian
Moultrie,GA
Summary
Experienced with assessing vehicle conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction.
Professional educator skilled in creating dynamic, inclusive classroom experiences that drive student success. Adept at leveraging diverse instructional strategies to meet varied learning needs, ensuring comprehensive understanding of material. Known for collaborative approach and adaptability in ever-evolving educational settings, with focus on critical thinking and communication.
Overview
15
15
years of professional experience
2
2
Certification
Work History
Service Advisor
Thomasville Ford Lincoln
Thomasville, GA
01.2023 - Current
- Serve as primary point of contact between customers and the service department.
- Facilitate discussions with customers regarding vehicle diagnostics, repair plans, and service timelines.
- Communicate technical information clearly to help customers make informed decisions.
- Coordinate workflow between technicians, parts departments, and customers to ensure efficient service completion.
- Maintain strong customer relationships and resolve service concerns professionally.
Teacher / Social Studies Department Head
Willie J. Williams Middle School
Moultrie, GA
01.2018 - 01.2023
- Taught Social Studies while managing classroom instruction and curriculum delivery.
- Served as 6th Grade Social Studies Department Head from 2021-2023.
- Led meetings with parents and community stakeholders to discuss curriculum, student progress, and educational resources.
- Mentored new teachers and supported their development in classroom management and instructional planning.
- Collaborated with faculty and administration to improve student engagement and learning outcomes.
Service Advisor / Service Manager
Robert Hutson Dodge Chrysler Jeep
Moultrie, GA
01.2011 - 01.2016
- Managed service appointments, repair estimates, and customer communication.
- Oversaw technician workflow and daily service department operations.
- Built strong customer relationships while resolving service concerns and coordinating repairs.
- Ensured efficient scheduling and completion of service orders.
Education
Master of Secondary Education -
Grand Canyon University
Bachelor of Arts - History
Valdosta State University
Skills
- Customer Relationship Management
- Stakeholder Communication
- Meeting Facilitation
- Problem Solving
- Team Leadership
- Workflow Coordination
- Conflict Resolution
- Professional Communication
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
Certification
Level 3 Ford Lincoln Service Advisor.
Timeline
Service Advisor
Thomasville Ford Lincoln
01.2023 - Current
Teacher / Social Studies Department Head
Willie J. Williams Middle School
01.2018 - 01.2023
Service Advisor / Service Manager
Robert Hutson Dodge Chrysler Jeep
01.2011 - 01.2016
Bachelor of Arts - History
Valdosta State University
Master of Secondary Education -
Grand Canyon University