Nicole Reyes
Henderson,NV
Summary
Proficient Server Trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success.
Overview
15
15
years of professional experience
Work History
LEAD SERVER/ TRAINER
Hash House A Go Go
02.2015 - 06.2025
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Utilized effective communication techniques to support server learning and comprehension.
- Cultivated warm relationships with regular customers.
SERVER
Yard House
02.2014 - 12.2014
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
SERVER/ BARTENDER
4th Dimension Billiards Club
04.2010 - 11.2013
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
Education
High School Diploma -
Arcadia High School
Skills
- Customer service
- Multitasking & organization
- Upselling
- Training new hires
- High volume dining
- POS systems & cash handling
Timeline
LEAD SERVER/ TRAINER
Hash House A Go Go
02.2015 - 06.2025
SERVER
Yard House
02.2014 - 12.2014
SERVER/ BARTENDER
4th Dimension Billiards Club
04.2010 - 11.2013
High School Diploma -
Arcadia High School
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