DEREK LOPEZ-HERRERA
Chesterfield,MI
Summary
Experienced Customer Success Manager with a strong record in account management, client relations, and strategic up-selling. Proficient in bridging the gap between customer needs and technical solutions, leading to high client satisfaction and revenue growth. Seeking a sales engineering role to leverage and enhance technical and problem-solving skills, provide customized solutions, and foster long-term client partnerships.
Overview
6
6
years of professional experience
Work History
Customer Success Manager
S&P Global
06.2023 - Current
- Lead OEM's & their agencies to success by taking ownership of their GTM strategy
- Conduct analysis on market trends to develop & optimize strategies that get presented to clients from campaign to campaign
- Created/Developed a Standard Campaign Performance Report that gets utilized throughout my team and gets shared with 15+ clients
- Attend meetings with clients to keep track of project status and/or inquiries
Entrepreneur
Nebula Jewelers & Deilo Tech
03.2020 - 08.2020
- Collated pricing data from multiple international suppliers, minimizing material and shipping costs
- Developed advertising and pricing strategies that helped achieve overall revenue of nearly 10k
- Monitored supply to ensure long-term effectiveness in profit and stability
- Researched market trends to develop action plans for product introductions, modifications, and campaigns
CNC Tube Bending Operator
Troy Tube Manufacturing
05.2019 - 08.2020
- Read programming instructions and product blueprints to determine sequences and dimensional requirements
- Kept parts within close tolerances of design standards to maintain quality
- Developed solutions to a wide range of machinery and equipment problems to meet organizational objectives and deadlines
- Monitored and adjusted processes and equipment to improve quality and productivity
Education
Bachelor of Science - Applied Engineering Sciences - Concentration in Supply Chain Management
Michigan State University
East Lansing, MI05.2023
Skills
- Fluent in Spanish
- Microsoft Office
- Siemens NX
- Process Improvement Strategies
- Matlab
- R
Timeline
Customer Success Manager
S&P Global
06.2023 - Current
Entrepreneur
Nebula Jewelers & Deilo Tech
03.2020 - 08.2020
CNC Tube Bending Operator
Troy Tube Manufacturing
05.2019 - 08.2020
Bachelor of Science - Applied Engineering Sciences - Concentration in Supply Chain Management
Michigan State University
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