Derek Mangum
Dunn,NC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated insurance professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Member Manager
Mangum Insurance Agency, LLC
Dunn, NC
04.2010 - Current
- Enhanced membership retention by executing targeted outreach initiatives and personalized communication strategies.
- Implemented effective marketing campaigns for increased member acquisition and brand awareness.
- Managed annual renewal campaigns, resulting in high retention rates and consistent revenue generation.
- Provided exceptional customer service through timely response to inquiries and proactive problem resolution.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Insurance Agent
Tristar Insurance Services
Dunn, NC
05.2009 - 12.2009
- Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Education
MBA - Business Administration
Campbell University
Buies Creek, NC05.2009
Skills
- Membership Retention
- Conflict Resolution
- Customer Service
- Marketing Strategy
- Team Leadership
- Sales Techniques
- Staff Management
- Brand Management
Certification
Property, Casualty, Life, Health and Medicare Supplement Licensed
Timeline
Member Manager
Mangum Insurance Agency, LLC
04.2010 - Current
Insurance Agent
Tristar Insurance Services
05.2009 - 12.2009
MBA - Business Administration
Campbell University