Derek Marcantel
Kinder,LA
Summary
Proven leader and adept communicator, I significantly enhanced operational efficiency and customer satisfaction at Ace Sandblasting & Painting LLC. Leveraging skills in small business operations and relationship building, I spearheaded strategic initiatives that drove financial growth and expanded market presence. My background also includes impactful roles at H&P Drilling and Coca-Cola, where I honed my expertise in customer relations and team management.
Overview
20
20
years of professional experience
Work History
Owner
Ace Sandblasting & Painting LLC
Lake Charles, LA
01.2015 - 04.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Generated revenues yearly and effectively capitalized on industry growth.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
Motorman
H&P Drilling
Oklahoma City, OK
06.2011 - 01.2015
- Managed inventory of spare parts, tools, and consumables, avoiding unnecessary delays in operations due to lack of resources.
- Enhanced drilling efficiency with regular inspections of motors, generators, and other related equipment.
- Increased equipment lifespan by performing routine maintenance on drilling machinery and tools.
- Demonstrated flexibility by adapting quickly to changing conditions or priorities while maintaining focus on key objectives throughout the duration of each project assigned.
Merchandiser
Coca-Cola
Lake Charles, LA
06.2004 - 06.2011
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Education
Kinder High School
Kinder, LA05.2003
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
Timeline
Owner
Ace Sandblasting & Painting LLC
01.2015 - 04.2024
Motorman
H&P Drilling
06.2011 - 01.2015
Merchandiser
Coca-Cola
06.2004 - 06.2011
Kinder High School