Derek Miranda

Results-oriented Business Analyst proficient in agile methodologies, dedicated to auditing and enhancing business processes. Demonstrated project management skills with a strong focus on stakeholder satisfaction, leading productive meetings that drive collaboration. Bilingual in English and Spanish, leveraging communication and adaptability to foster innovative solutions in dynamic environments. Committed to process optimization and operational efficacy, consistently exceeding expectations through data interpretation and predictive modeling.

Certified Six Sigma Yellow Belt, Lean Six Sigma Institute, 05/01/21

• Identified SharePoint security and fraud gaps with a corporate card request process and drafted a business plan to highlight a use case to transition into a secured platform that was later implemented into Workday.
• Key analyst in facilitating a conversion project leading to a migration from a mainframe system to a cloud-based system.
• Developed a customer journey project to seamlessly capture client life cycle events and increase policy holder retention during renewal.

• Identified SharePoint security and fraud gaps with a corporate card request process, and drafted a business plan to highlight a use case to transition into a secured platform that was later implemented in Workday.
• Key analyst in facilitating a conversion project, leading to a migration from a mainframe system to a cloud-based system.
• Developed a customer journey project to seamlessly capture client lifecycle events and increase policyholder retention during renewal.