Derek Miranda
Baltimore,MD
Summary
Experienced analyst well-prepared for this role with a focus on data interpretation, financial modeling, and strategic planning. Known for collaboration skills and ability to adapt to changing needs, reliable in delivering results. Proficient in data visualization, problem-solving, and stakeholder communication. Analytical mindset, teamwork, and consistent performance highly valued by employers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Seasonal Fleet Maintenance Analyst
Hertz
12.2024 - Current
- Utilized Tableau to measure revenue targets, mechanic productivity and fleet availability to compare month over month performance
- Established a new hire playbook and accompanying PowerPoint presentation to streamline the onboarding process for new technicians
- Developed digital platform for parts management, transforming a paper-based processes into a transparent and widely used database
- Led comprehensive mechanic productivity analysis, identifying bottlenecks; optimizing repair schedules to meet fleet availability targets
- Employed cost effective procurement methods by comparing vendors, availability and negotiating favorable payment terms
- Created an audit system including vendor charge structure to avoid duplicate invoice payment and overbilling
- Prepare work schedules to ensure adequate staffing to coincide with productivity goals
- Team member in conducting candidate interviews and providing hiring recommendations
- Facilitated team building initiatives by collaborating with shift mechanic leads to prioritize work and develop best practices
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Technical Business Analyst II Sapiens Delivery Project
H.W. Kaufman
05.2023 - 10.2024
- Successfully drafted core system functionality requirements for admitted and non-admitted commercial business lines
- Audited accounting transactions during UAT, ensuring accurate ledger postings and financial integrity
- Collaborated with UX/UI design developers, aligning with business requirements for optimal user visibility
- Created detailed process flow diagrams utilizing Lucidchart software, publishing to Confluence, optimizing system change management
- Managed Jira-driven projects, achieving timely sprint deliverables designed to improve software quality
- Led user role management and drafted UAT scenarios for commercial and excess business lines ensuring full testing and compliance
- Developed and implemented a triage process for UAT, effectively capturing and resolving user errors and system issues
- Provided legacy systems ticketing support working closely with end users and weekend smoke testing priorities for patch releases
- Managed stakeholder expectations by providing clear updates on project progress, risks, and mitigations.
- Gathered feedback from end-users to identify areas for system enhancements or adjustments to better align with evolving business requirements.
Senior Software Analyst Billing Systems
GEICO
09.2016 - 12.2022
- Leveraged Azure DevOps to efficiently manage and prioritize the daily technical bug queue, ensuring timely resolution
- Utilized SQL to identify billing issues, prioritizing state compliance and moratorium data fixes, ensuring immediate resolution
- Streamlined critical data-fix prioritization and immediate handling to maintain operational integrity and minimize downtime
- Expanded the utilization of Quantum Metric and Splunk, delivering real-time feedback to counselors to resolve reported system bugs
- Facilitated software release notes management, ensuring effective communication and adaption for the related business units
- Provided comprehensive on-site support for release coordination, and production support to ensure successful rollouts
- Enhanced customer satisfaction by addressing feedback in biweekly calls, improving self-service billing functionality
- Analyzed Quantum Metric customer interaction sessions, identifying UX pain points to implement targeted system improvements
- Collaborated with cross-functional teams to ensure seamless integration of new features into existing systems.
- Reduced system downtime by proactively monitoring application performance and addressing potential issues before escalation.
Education
B.S. - Accounting
Cambridge College
Cambridge, MA05.2013
A.S. - Business Administration
Johnson & Wales University
Providence, RI05.2003
Skills
- Accounting
- Requirement drafting and user Acceptance Testing
- Database Querying
- Agile Methodologies and Water
- Duck Creek Expertise
- Atlas Software Experience
- Personal & Commercial Insurance Expertise
- Systems and Root-cause analysis
- Financial accountability
- Database management
- Tableau software
- Presentation building
- Confluence and Jira Expertise
- Azure DevOps and Quantum Metric
- Splunk and Salesforce
- Palantir Foundry and Enterprise Asset Management
- KPI analysis and Cost Control Initiatives
- Strategic planning and Project Management
- Web application development
- Functional specifications and Process enhancement
Accomplishments
- Identified SharePoint security and fraud gaps with a corporate card request process, and drafted a business plan to highlight a use case to transition into a secured platform that was later implemented in Workday.
- Key analyst in facilitating a conversion project, leading to a migration from a mainframe system to a cloud-based system.
- Developed a customer journey project to seamlessly capture client lifecycle events and increase policyholder retention during renewal.
Certification
Certified Six Sigma Yellow Belt, Lean Six Sigma Institute, 05/01/21
Languages
Spanish
Native or Bilingual
Timeline
Seasonal Fleet Maintenance Analyst
Hertz
12.2024 - Current
Technical Business Analyst II Sapiens Delivery Project
H.W. Kaufman
05.2023 - 10.2024
Senior Software Analyst Billing Systems
GEICO
09.2016 - 12.2022
A.S. - Business Administration
Johnson & Wales University
Certified Six Sigma Yellow Belt, Lean Six Sigma Institute, 05/01/21
B.S. - Accounting
Cambridge College
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