Derek Niles
Clementon,NJ
Summary
Dynamic professional with a proven track record at Val-U Autoparts, excelling in customer service and decision-making. Successfully closed over $250,000 in sales at Bethany Associates, demonstrating exceptional communication skills. Adept at fostering customer relationships and enhancing team productivity, consistently achieving superior business results and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Val-U Autoparts
Hammonton, NJ
01.2025 - Current
- Grow customer relationships, help with sales/ service questions, and ensure positive customer experiences.
- Train and engage crew team to deliver superior levels of customer care and business results.
- Coordinated daily operations to enhance workflow efficiency and productivity.
- Assist in inventory protection, asset management, and operation and safety concerns.
Sales Representative
Bethany Associates
Hammonton, NJ
03.2023 - 12.2024
- Cultivate new and existing commerical relationships, and provide residential service estimates, solutions, and closure.
- Sourced new sales opportunities through inbound lead follow-up and outbound warm calls and emails, closing over $250,000 in sales.
- Provide customer service solutions for existing clients
- Interfaced with hundreds of customers to provide maximum satisfaction.
Dispatcher
Val-U Auto Parts LLC
Hammonton, NJ
07.2021 - 03.2023
- Managed outbound delivery orders.
- Communicated with drivers to relay instructions and address any issues during transport.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Sales Representative
Bethany Associates
Hammonton, NJ
09.2020 - 06.2021
- Established leads in residential and commerical cold calls
- Scheduled and performed sales calls
- Upsold commerical property management services
- Developed sales pipeline
Team Captain
Bethany Associates
Hammonton, NJ
10.2015 - 03.2020
- Oversaw team production rates, team SOP, and safety compliance
- Provided cleaning-service customer care
- Interfaced with hundreds of customers to provide maximum satisfaction
- Achieved numerous 5-star quality reviews in quality and customer service
Education
High School Diploma -
Life Mission Training Center
HammontonSkills
- Customer service
- Decision-making
- Time management
- Attention to detail
- Verbal and written communication
- Calm under pressure
Timeline
Assistant Manager
Val-U Autoparts
01.2025 - Current
Sales Representative
Bethany Associates
03.2023 - 12.2024
Dispatcher
Val-U Auto Parts LLC
07.2021 - 03.2023
Sales Representative
Bethany Associates
09.2020 - 06.2021
Team Captain
Bethany Associates
10.2015 - 03.2020
High School Diploma -
Life Mission Training Center