Derek Norris

January 2025-July 2025 - January 2026- Current

• Making high quality beverages and giving quality service.
• Training new hires on how to run the bar while also engaging with customers.
• Increased average ticket amounts by upselling customers from shelf to premium brands.
• Talked easily with patrons to build rapport and earn repeat business.
• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash.
• Managed cash drawer at the end of each shift ensuring accuracy of funds received.

• Prospected and qualified new business leads through calls, email outreach, and onsite visits.
• Conducted POS product demos and explained payment processing and software features.
• Assessed business needs and recommended tailored POS solutions.
• Prepared quotes, proposals, and service agreements; maintained accurate CRM records.
• Managed the full sales cycle and consistently met or exceeded sales targets.
• Coordinated onboarding, installation scheduling, and basic system training for new clients.
• Built and maintained strong customer relationships to support retention and upselling.
• Partnered with support and implementation teams to ensure smooth deployments.
• Monitored competitor offerings to improve sales pitches and positioning.
• Logged daily activity and maintained a healthy sales pipeline.

• Assisted clients with account inquiries and transaction processing.
• Educated customers on financial products and services available.
• Collaborated with team members to enhance customer relations strategies.
• Managed CRM database updates and ensured data integrity.
• Developed customer segmentation strategies for targeted marketing campaigns.
• Analyzed customer feedback to enhance service delivery and satisfaction.
• Educated clients on life insurance products and policy options.
• Assisted clients in completing applications and gathering necessary documentation.
• Developed and maintained strong relationships with clients for ongoing support.

• Supervised bar operations and maintained high service standards.
• Trained and mentored new bartenders on service techniques.
• Managed inventory and ordered supplies.
• Created innovative cocktail recipes.
• Collaborated with kitchen staff to coordinate food and drink pairings.