Derek Parker
Winter Park
Summary
Dynamic professional with a proven track record at OMG! Thrift, adept in drawer management and delivering exceptional customer service. Skilled in resolving complaints and maintaining satisfaction, demonstrating adaptability and a keen attention to detail. Excelled in enhancing store operations and training staff, contributing to a positive and efficient work environment.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
OMG! Thrift
01.2024 - Current
- Redeemed coupons to discount purchases.
- Answered product questions using knowledge of sales and store promotions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Utilized POS system to handle customer cash and credit card transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
Shift Supervisor/Line Cook
Wingstop
02.2023 - 11.2023
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Lake Howell Highschool
05-2022
Skills
- Order coordination
- Check processing
- Drawer management
- Positive and professional
- Adaptability and flexibility
- Customer service
- Stress management
- Attention to detail
Timeline
Customer Service Cashier
OMG! Thrift
01.2024 - Current
Shift Supervisor/Line Cook
Wingstop
02.2023 - 11.2023
High School Diploma -
Lake Howell Highschool
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