Summary
Overview
Work History
Education
Skills
Timeline
Server

Derek Ponce

Miami,United States

Summary

a Dynamic Supervisor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Customer Service, Supervision & Management fro previous Luxury Retail background. Furthermore my passion for Hospitality has motivated me to learn, grow and excel in the Service Industry.

Overview

6
6
years of professional experience

Work History

Server

Sweet Liberty
Miami Beach , Florida
04.2021 - 05.2022
  • Presented menus to patrons promptly after seating & answered questions about menu items, made recommendations upon request.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Checked identification for sale of alcoholic beverages.

Server

Mr. Chow
Miami Beach, FL
02.2020 - 03.2021
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Sales Supervisor

MCM WorldWide
Aventura , Florida
09.2018 - 12.2019
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Checked store merchandise regularly for proper display and replenishment.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.

Sales Supervisor

Sandro & Maje
Aventura, Florida
04.2016 - 07.2018
  • Built and maintained a loyal client base, and retained customer loyalty by providing clients with personalized service.
  • Learned, referenced and applied product knowledge information.
  • Delegated jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.

Education

Associate of Arts - Health Services Administration

Miami Dade College
Miami, FL
07.2021

Skills

  • Customer Service
  • Order Accuracy and Delivery
  • Food & Beverage Service
  • Menu Memorization and Presentation
  • High-Volume Dining
  • Reporting & Performance Analysis
  • Staff Coaching & Training
  • Inventory Management
  • Store Opening & Closing
  • Delegation & Supervision

Timeline

Server

Sweet Liberty
04.2021 - 05.2022

Server

Mr. Chow
02.2020 - 03.2021

Sales Supervisor

MCM WorldWide
09.2018 - 12.2019

Sales Supervisor

Sandro & Maje
04.2016 - 07.2018

Associate of Arts - Health Services Administration

Miami Dade College

Similar Profiles

CREATE PROFILE
Derek Ponce