Derek Ramirez
Cheesesteak Factory
Chattanooga,TN
1
Language
5
years of professional experience
Years of experience in guest hospitality across various companies and industries, such as food and retail. Skilled in computer skills and managing programs such as Excel and POS systems. Reliable with great skills such as: composure, efficiency, and time management. Looking to grow and expand my skills in the food service industry.
Work History
Server
3 Years 2 Months- Focused on delivering exceptional guest service and improving customer interactions.
- intense menu and allergen memorization
- emphasis maintaining guest experience while under pressure.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Trained new staff on service standards, enhancing team performance and service quality.
Bagger/Customer Service
9 Months- Wide variety of duties that include: Bagged products for customer purchases, customer service, Cleaned store areas to maintain hygiene, and Stocking.
- Collaborated with team members to maintain organized checkout areas and enhance workflow efficiency.
- Assisted in training new employees on proper bagging techniques and customer interaction protocols.
Team Member
9 Months- Experience in the areas of: Organized food items for meal preparation, Processed customer transactions efficiently, Replenished inventory on store shelves, Served meals to tables promptly, provided customer service, opening and closing restaurant, and Conducted regular cleaning of restaurant premises.
- Prepared and assembled food orders efficiently to ensure timely service to customers.
- Collaborated with team members to maintain cleanliness and organization of workstations.
- Delivered exceptional customer service by addressing inquiries and resolving complaints promptly.
Education
Associate of Science - Aerospace Engineering
- Recipient of various scholarships, such as the Hope, Aspire, and TN Promise, and participation in various school-based volunteer programs, such as the Chattanooga Food Bank, Erlanger Eospital, student advising, and CHI Memorial.
Bachelor of Science - Aerospace Engineering
Skills
Customer Service
Restaurant operations
Time management
Communication skills
Serving
Bilingual
Guest services
Computer skills
Writing skills
Computer literacy
Customer service excellence
Strong work ethic
Cash handling
Guest engagement
Food safety
Menu knowledge
Languages
English, Spanish
Timeline
Server
Cheesesteak Factory
07.2023 - CurrentRead More
Bagger/Customer Service
Publix supermarkets
08.2022 - 05.2023Read More
Team Member
Goodfellas Pizzeria
08.2021 - 05.2022Read More
Chattanooga State Community College
Associate of Science from Aerospace Engineering
Read More
University of Tennessee
Bachelor of Science from Aerospace Engineering
Read More