Derek Robinson
Fort Mill,SC
Summary
Experienced professional with a strong background in business development, leading cross-functional teams to align initiatives with organizational goals. Developed strategic partnerships that enhanced brand visibility and revenue growth while managing market research to identify new opportunities. Facilitated training sessions on best practices, resulting in improved team performance and achievement of revenue targets. Proven ability to analyze market trends and effectively manage sales pipelines to meet business objectives.
Overview
11
11
years of professional experience
Work History
Director of Business Development
Extended Stay America
Charlotte, North Carolina
2022.10 - Current
- Led cross-functional team to align business development initiatives with company goals.
- Facilitated training sessions for staff on business development best practices and tools.
- Analyzed market trends and identified new business opportunities across our portfolio of hotels nationwide
- Coached, developed and motivated team to achieve revenue goals.
- Enhanced sales volume through skilled support to both new and inactive customers.
Senior Business Development Manager
Extended Stay America
Charlotte, NC
2021.05 - 2022.10
- Developed strategic partnerships to enhance brand visibility and revenue growth.
- Managed market research to identify new business opportunities and trends.
- Collaborated with cross-functional teams to align business strategies and objectives.
- Recruited, trained, mentored, and managed a team of Business Development Representatives.
- Managed the sales pipeline and forecasted sales targets to ensure business objectives were met.
Regional Business Development Manager
Extended Stay America
Charlotte, NC
2020.01 - 2021.05
- Developed strategic partnerships to enhance regional market presence and brand visibility.
- Analyzed market trends to identify new business opportunities and competitive landscape.
- Oversaw contract negotiations with partners to secure favorable terms and conditions.
- Conducted market analysis to identify emerging trends and customer needs.
National Business Development Manager
Extended Stay America
Charlotte, NC
2018.05 - 2019.04
- Developed strategic partnerships with corporate clients to enhance revenue streams.
- Analyzed market trends to identify growth opportunities for extended stay accommodations.
- Cultivated relationships with key clients and partners in the industry.
- Negotiated contracts with customers ensuring mutually beneficial outcomes for both parties.
Account Manager
Extended Stay America
Charlotte, NC
2017.10 - 2018.05
- Managed client accounts to ensure satisfaction and retention.
- Developed and maintained strong relationships with key stakeholders.
- Coordinated communication between departments for smooth operations.
- Acted as main point of contact in matters relating to client concerns and needs.
- Negotiated contracts with clients to maximize profitability.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
Business Development Specialist
Extended Stay America
Charlotte, NC
2016.11 - 2017.10
- Developed strategic partnerships to enhance market reach and customer engagement.
- Conducted market research to identify trends and opportunities for business growth.
- Presented business proposals to stakeholders and potential clients for collaboration opportunities.
- Collaborated cross-functionally within the organization to ensure successful execution of projects.
- Developed relationships with potential clients to gain momentum for account development opportunities.
Customer Service Representative
Florida Tile
Myrtle Beach, South Carolina
2014.05 - 2016.11
- Provided exceptional support to customers via phone and email communications.
- Resolved customer inquiries and complaints with effective problem-solving techniques.
- Maintained detailed records of customer interactions in the company's CRM system.
- Developed positive relationships with customers to foster loyalty and retention efforts.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Education
Bachelor of Science - Recreation & Sports Management
Ashford University
San Diego, CA2017-06
Associate of Science -
Horry-Georgetown Technical College
Conway, SC2012-05
Skills
- Sales forecasting
- Contract negotiation
- Strategic partnerships
- Customer relationship management
- Team leadership
- Employee training
- Data analysis
- Effective communication
- Coaching and mentoring
- Pipeline development
- Lead generation
- Sales coaching
Accomplishments
2024- Sales Leader of the Year
Timeline
Director of Business Development
Extended Stay America
2022.10 - Current
Senior Business Development Manager
Extended Stay America
2021.05 - 2022.10
Regional Business Development Manager
Extended Stay America
2020.01 - 2021.05
National Business Development Manager
Extended Stay America
2018.05 - 2019.04
Account Manager
Extended Stay America
2017.10 - 2018.05
Business Development Specialist
Extended Stay America
2016.11 - 2017.10
Customer Service Representative
Florida Tile
2014.05 - 2016.11
Bachelor of Science - Recreation & Sports Management
Ashford University
Associate of Science -
Horry-Georgetown Technical College