Derek Sherry
New York,NY
Summary
Derek Sherry is a dedicated and passionate creative with an extensive background in food service and front of house operations. Seeking a dynamic and fast-paced environment that has an emphasis on teamwork and good communication, with room for lateral growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
"Concierge" - SLEEP NO MORE
The McKittrick Hotel
12.2023 - Current
- Safeguard the integrity of the performance space by enforcing house rules regarding cell phone use, photography, and noise levels.
- Enhance customer satisfaction by providing personalized services to guests, and handling crowd control to maintain a smooth pre-show experience.
- Contribute positively to audience engagement through expedited check-in of guests before experience starts.
- Participate actively in pre-show briefings to be informed about necessary details relevant to the day's upcoming show experience.
- Collaborate with other ushers to facilitate smooth transitions between performances.
- Handle monetary transactions for merchandise purchases after each experience.
- Direct foot traffic post-experience by following venue guidelines to create order and efficiency in retrieval of checked belongings for departing guests.
Front of House Associate
Midnight Theatre
07.2023 - Current
- Offers support for the set-up and breakdown of various event-related materials, ensuring timely completion.
- Provides exceptional guest service by answering questions about the venue, directing patrons to their seats, and improving venue accessibility by offering assistance to patrons with disabilities or mobility challenges.
- Aides in the resolution of customer complaints or concerns by demonstrating strong problem-solving skills, while remaining empathic towards guests' experiences.
- Enforces venue safety policies by monitoring entrances and exits of venue, handling crowd control to prevent overcrowding, and ensuring guest compliance with safety protocols.
- Represents venue with positive and professional demeanor in all front of house duties.
Food and Beverage Associate
The Lyric Theatre
02.2022 - 12.2023
- Trained new staff members on company policies and procedures.
- Followed New York State food service standards and addressed dietary restrictions to ensure health and safety of patrons.
- Relayed patron and colleague suggestions and complaints to management to help improve efficiency of theater's front of house operations.
- Memorized numbering system of seating in theater to ensure accurate delivery of in-seat food and beverage orders, both for pre-show and intermission.
- Processed customer payments and balanced cash drawers.
Sales Associate
Post Wine and Spirits | Epic Spirits
07.2020 - 08.2021
- Maintained accurate inventory records to ensure adequate stock levels, rotated stock and restocked shelves in a visually appealing way, effectively minimizing out-of-stock situations that could impact customer satisfaction.
- Monitored customers for signs of security concerns and escalated issues to management.
- Solved customer challenges by offering similar products.
- Cultivated strong relationships with frequent customers, building rapport and memorizing their usual product selections.
- Helped customers by answering questions about merchandise, locating products and checking store system for merchandise at other locations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Delivered orders to customers in a five-mile radius using a company car.
Education
Bachelor of Arts - Theatre And Performance
SUNY Purchase
Purchase, NY05.2019
Skills
- Food Service
- Highly Adaptable
- Strong Work Ethic
- Proficiency in Square and Toast POS Systems
- Interpersonal Communication
- Written Correspondence
- Cash Handling
- Customer Service
Pronouns
They | Them
Certification
- Stop The Bleed Training (2023)
- Valid New York State Drivers License
- CPR Certification (2023)
"MURPHY" Podcast - Ghostly Muse Productions (2020 - present)
- Collaborate with editors to refine content to ensure clarity, accuracy, and cohesiveness for audio-drama publication.
- Anchor successful podcast with good ratings, listener reviews, and strong social media presence.
- Manage writing multiple episodes while simultaneously proofreading and giving feedback for colleagues in the writer's room.
- Participate in roundtable writing sessions to generate further storyline development for future episodes.
- Meet draft deadlines under pressure while maintaining consistency in tone and writing style for series.
Timeline
"Concierge" - SLEEP NO MORE
The McKittrick Hotel
12.2023 - Current
Front of House Associate
Midnight Theatre
07.2023 - Current
Food and Beverage Associate
The Lyric Theatre
02.2022 - 12.2023
Sales Associate
Post Wine and Spirits | Epic Spirits
07.2020 - 08.2021
Bachelor of Arts - Theatre And Performance
SUNY Purchase