Derek Spence
Saginaw,MI
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Bed Bath & Beyond
01.2021 - 06.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Created employee schedules to align coverage with forecasted demands.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Usher/Theatre Usher
Regal Cinemas
10.2020 - 11.2021
- Greeted customers with smile and provided friendly, knowledgeable service.
- Provided information about current and future events at facility.
- Directed ticket holders to seats and facility locations.
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
- Worked with other staff members to facilitate smooth flow of operations.
- Monitored entrance and exit of venue to guarantee safety of guests.
- Manage poster displays for maximum visibility
Amazon FBA Seller
Amazon/Self
04.2015 - 08.2020
- Conducted retail arbitrage to build inventory for resale via online platforms.
- Built professional and trusting relationships with key customers and leveraged existing relationships via social media.
- Developed strategic online and offline partnerships to support fulfillment and direct sales programs.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Monitored and evaluated sales performance to make informed decisions and improve results.
- Utilized analytic tools to optimize product listings and improve customer experience.
- Conducted market research and analyzed competitors to identify opportunities and maintain competitive edge.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created and managed several niche online stores and an ebay presence.
Education
Associate of Applied Science - Computer And Information Sciences
Montcalm Community College
Sidney, MI05.1999
Skills
- Business Administration
- Talent Recruitment and Development
- Microsoft Office Expertise
- Staff Training, supervision, and management
- Business Planning
- Project Management, sales, and marketing
- Promotional Planning
- Marketing Tactics
Timeline
Assistant Manager
Bed Bath & Beyond
01.2021 - 06.2023
Usher/Theatre Usher
Regal Cinemas
10.2020 - 11.2021
Amazon FBA Seller
Amazon/Self
04.2015 - 08.2020
Associate of Applied Science - Computer And Information Sciences
Montcalm Community College