Derek Surber
Pahrump,NV
Summary
Dependable and courteous Cage Cashier known for exceptional cash handling skills and data entry efficiency. Experienced in supporting operational excellence and improving customer experiences through reliable service delivery.
Detail-oriented Cage Cashier with a strong focus on cash handling and customer service. Proven ability to manage transactions efficiently while enhancing guest satisfaction.
Overview
7
7
years of professional experience
Work History
Cage Cashier
Terribles Road House
Pahrump, NV
03.2023 - 04.2024
- Processed cash transactions accurately and efficiently for gaming operations.
- Managed customer inquiries and provided exceptional service to enhance guest satisfaction.
- Monitored gaming cage activities to ensure compliance with regulatory requirements.
- Conducted cash audits and reconciled discrepancies to maintain financial integrity.
- Assisted in training new staff on operational procedures and cash handling practices.
- Utilized point-of-sale systems to track transactions and generate reports effectively.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
Gas Station Manager
Horizon Market
Pahrump, NV
06.2019 - 12.2022
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Managed inventory levels, optimizing stock replenishment processes for efficiency.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented marketing strategies to enhance customer engagement and drive sales growth.
- Developed employee schedules to align with peak traffic periods, enhancing service delivery.
- Monitored fuel inventory levels closely, placing timely orders to prevent shortages or overstock situations impacting profitability.
- Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
- Conducted regular inspections of facilities to proactively identify potential hazards or repair needs.
- Provided exceptional customer service, resolving issues quickly and efficiently to maintain loyalty.
- Enhanced customer satisfaction by implementing efficient service protocols and staff training.
Custodian
Walt Disney Parks and Resorts
Anaheim, CA
11.2016 - 05.2019
- Maintained cleanliness and sanitation standards across park facilities and attractions.
- Operated cleaning equipment, including floor buffers and pressure washers, to enhance operational efficiency.
- Trained new custodial staff on safety protocols and effective cleaning techniques.
- Conducted regular inspections of restrooms and public areas to ensure optimal guest experiences.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
Education
High School Diploma -
Eldorado Highschool
Las Vegas, NVNo Degree - A+, C++
U.S. Navy IT School
Great Lakes, IL10-2004
Skills
- Reliability and punctuality
- Professionalism and courtesy
- Cash handling
- Data entry efficiency
- Inventory oversight
- Teamwork orientation
- Currency counting
- Cash handling expertise
Timeline
Cage Cashier
Terribles Road House
03.2023 - 04.2024
Gas Station Manager
Horizon Market
06.2019 - 12.2022
Custodian
Walt Disney Parks and Resorts
11.2016 - 05.2019
High School Diploma -
Eldorado Highschool
No Degree - A+, C++
U.S. Navy IT School