DEREK TORKILDSEN
Lynn,MA
Summary
Proactive professional with strengths in providing first aid treatment and life support care for sick and injured patients. Works well with team and provides clear and concise information to emergency medical personnel. Committed to staying abreast of emergency medical protocols and procedures to apply best practices.
Dependable Communications Manager effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
16
16
years of professional experience
Work History
EMT-Basic
Mass General Brigham Ambulance Service
10.2023 - Current
- Facilitated seamless handoffs to hospital staff through comprehensive documentation and verbal reports of patient care provided during transport.
- Contributed to a positive work environment within EMS team by fostering good relationships with colleagues and demonstrating dedication to continuous improvement in patient care practices.
- Assisted paramedics with advanced life support interventions when necessary, acting as an integral part of the emergency response team.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
Emergency Communications Manager
Cataldo Ambulance Service Inc.
09.2022 - 10.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maximized performance by monitoring daily activities and mentoring team members.
Emergency Communications Supervisor
Cataldo Ambulance Service
03.2020 - 09.2022
- In charge of resource management and call prioritization to maintain emergency vehicle coverage across contracted municipalities
- Maintain required staffing levels in the communications center across 24/7 coverage
- Oversee 911 CQI and quality assurance.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
Scheduling Supervisor
Cataldo Ambulance Service
04.2021 - 01.2022
- Work with 400+ field staff to coordinate orientations and master schedule shift assignments
- Streamlined shift change procedures resulting in reduced downtime between shifts.
- Developed innovative solutions for handling complex scheduling scenarios that accommodated both business needs and individual preferences.
- Successfully managed staff schedules during high-volume periods, ensuring optimal coverage without sacrificing quality of service.
- Collaborated with management to develop strategic staffing plans that aligned with company goals and objectives.
Scheduling Coordinator
Cataldo Ambulance Service
07.2020 - 04.2021
- Maintain field staffing levels for non-emergency and ALS/BLS ambulance coverage
- Developed working relationships with field staff to benefit overall cooperation.
Dispatcher & EMT
Cataldo Ambulance Service
04.2018 - 07.2020
- Receive and dispatch emergency and non-emergency requests for medical transportation across all company divisions
- Staff 911 ambulance vehicles and chair cars to respond to emergency calls as well as non-emergency and hospital transports.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Dispatcher & EMT
Beauport Ambulance Service, Inc.
09.2017 - 04.2018
- Received and dispatched emergency and non-emergency requests for medical transportation
- Staffed 911 ambulance vehicles to respond to emergency calls as well as non-emergency and hospital transports.
Dispatcher & EMT
Northeast Regional Ambulance Service
08.2015 - 09.2017
- Received and dispatched emergency and non-emergency requests for medical transportation
- Staffed 911 ambulance vehicles to respond to emergency calls as well as non-emergency and hospital transports.
911 Telecommunicator
Essex County Regional Emergency Communications Center
09.2013 - 08.2015
- Received and dispatched local and wireless emergency calls to corresponding Public Safety Answering Points throughout Eastern Massachusetts.
Warehouse Supervisor
National Copier Logistics, LLC
01.2013 - 03.2013
- Planned routes and distributed warehouse goods to locations throughout New England while overseeing a team of four drivers and assistants.
Driver/Technician Assistant
MassTex Imaging, LLC
08.2012 - 12.2012
- Drove a mobile clinic and assisted the medical team with portable Xray studies and hands-on patient care.
Chair Car Supervisor
American Ambulance
05.2012 - 08.2012
- Oversaw the transportation division
- Dispatched and efficiently transported patients to and from skilled nursing facilities and hospitals.
Chair Car Driver
Cataldo Ambulance Service
03.2008 - 05.2012
- Efficiently transported patients and worked as a first responder.
Chair Car Driver & Dispatcher
North Shore Ambulance
11.2007 - 03.2008
- Efficiently transported patients, as well as dispatched emergency and non-emergency transport calls.
Education
Diploma -
North Shore Technical High School
Middleton, MA01.2006
Skills
- National Registry EMT-Basic
- Massachusetts EMT-Basic
- CPR
- STATE E-911 Vesta
- APCO PST-1
- APCO Fire
- NA-EMDQ
- Suicide Prevention
Timeline
EMT-Basic
Mass General Brigham Ambulance Service
10.2023 - Current
Emergency Communications Manager
Cataldo Ambulance Service Inc.
09.2022 - 10.2023
Scheduling Supervisor
Cataldo Ambulance Service
04.2021 - 01.2022
Scheduling Coordinator
Cataldo Ambulance Service
07.2020 - 04.2021
Emergency Communications Supervisor
Cataldo Ambulance Service
03.2020 - 09.2022
Dispatcher & EMT
Cataldo Ambulance Service
04.2018 - 07.2020
Dispatcher & EMT
Beauport Ambulance Service, Inc.
09.2017 - 04.2018
Dispatcher & EMT
Northeast Regional Ambulance Service
08.2015 - 09.2017
911 Telecommunicator
Essex County Regional Emergency Communications Center
09.2013 - 08.2015
Warehouse Supervisor
National Copier Logistics, LLC
01.2013 - 03.2013
Driver/Technician Assistant
MassTex Imaging, LLC
08.2012 - 12.2012
Chair Car Supervisor
American Ambulance
05.2012 - 08.2012
Chair Car Driver
Cataldo Ambulance Service
03.2008 - 05.2012
Chair Car Driver & Dispatcher
North Shore Ambulance
11.2007 - 03.2008
Diploma -
North Shore Technical High School
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