Derek Visser
Butler,TN
Summary
Accomplished professional with a versatile background in restaurant management and CNC operations. Known for enhancing customer engagement and developing effective strategies to improve service delivery and operational efficiency.
Overview
1
1
Language
24
24
years of professional experience
Work History
Restaurant Owner
Better Off BBQ and Events
Butler, TN
03.2025 - Current
- Managed daily operations to ensure optimal service delivery and customer satisfaction.
- Developed and implemented streamlined processes to enhance operational efficiency.
- Executed marketing strategies to increase brand visibility and attract new clientele.
- Coordinated event logistics, ensuring seamless execution of catering services for clients.
- Analyzed customer feedback to drive improvements in menu offerings and service standards.
- Established vendor relationships to secure quality supplies at competitive prices.
- Oversaw budgeting and financial management to maintain profitability of operations.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Maintained positive relationships with local community and government officials.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Planned and executed strategies to increase customer loyalty and retention.
- Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
- Oversaw renovation projects that enhanced the aesthetic appeal of the restaurant space, contributing to increased guest satisfaction levels.
- Negotiated favorable lease terms with property owners, securing prime location spots at reduced rental rates.
- Coordinated catering events that showcased the restaurant''s culinary talents while generating additional revenue streams through off-site services.
Floor Manager
American Precision Machine
Butler, TN
09.2002 - 12.2025
- Programmed and setup operations on CNC lathes and mills using manual dada entry programming as well as cad software
- Managed daily operations and maintained compliance with safety protocols and quality standards.
- Trained new employees on equipment use and operational procedures, enhancing team performance.
- Coordinated workflow among team members to optimize production efficiency and minimize downtime.
- Implemented process improvements that reduced downtime and increased overall productivity.
- Monitored quality control measures to maintain high standards in product output.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Oversaw supply restocking, area cleaning, and product organization.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Associate of Applied Science - Industrial Technology
Northeast State Community College
Blountville, TN05-2007
Skills
- Menu development
- Customer engagement
- CNC programming
- CNC lathe programming
- Machine setup
- Precision measuring
- Program design
- Program editing
- Program debugging
- Tool path design
- Blueprint reading
- Cycle time optimization
- Troubleshooting
- Machine maintenance
- Mechanical troubleshooting
- Production fixture design
- Program design
- CAD
- Blueprint reading
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Owner
Better Off BBQ and Events
03.2025 - Current
Floor Manager
American Precision Machine
09.2002 - 12.2025
Associate of Applied Science - Industrial Technology
Northeast State Community College