Derek Vorhies
Norman,OK
Summary
Operations and inventory management professional with 6+ years of leadership experience in high-volume retail environments. Skilled in team supervision, inventory control, and workflow efficiency. Seeking a warehouse or logistics supervisor role to apply operational leadership and improve productivity.
Overview
7
7
years of professional experience
Work History
First Assistant Store Manager
HAC, Inc.
Oklahoma City, OK
09.2023 - Current
- Responsible for supervising the day-to-day operations including providing new ways to improve and increase store profitability, as well as providing feedback to the direct leader to improve operating results.
- Oversaw ordering, inventory control, stock replenishment, shipping and receiving coordination, maintaining product availability, reducing shrink, vendor coordination, as well as verifying store purchases, reviewing department invoices and verifying accuracy, and disputing inaccurate charges.
- Supervised and trained a team of 70-80 employees while maintaining operational efficiency and meeting department productivity goals.
- Managed operations for a high-volume grocery store handling a large variety of products for over 1,000 customers a day and weekly sales exceeding $300,000.
- Assisting all departments when needed with training, meeting company goals, changing product based on holidays, seasons, events, special sales, or weather.
- Assisting the direct leader with achieving the store payroll and total loss budget, inventory counts, book-keeping accuracy, maintaining adequate staffing including hiring, onboarding, and training.
- Ensuring all employees are following not only company policies but department SOP's, Health department guidelines, HIPAA, and other department laws, practices, and procedures.
- Playing a major role in assisting all departments when needed to fulfill department goals, orders, maintaining proper stock levels, accuracy of store signage, merchandising product neatly to maximize sales, and ensuring the quality and freshness of products for customer consumption.
- Hold weekly manager meetings to establish and communicate to department managers to ensure a mutual understanding of major team milestones, upcoming changes in sales, new developments within the store or company, new merchandising strategies to increase sales, and ensuring employees are following policies and procedures when needed.
- Staying informed on proper usage of all technology platforms, including excel, docs, and others. As well as, learning the in's and out's of any new or improved technology brought into the store, and to assist the direct leader or reports with any trouble shooting needs or training on equipment.
Assistant Deli Manager
WinCo Foods
Moore, Oklahoma
05.2022 - 09.2023
- Assisted in daily deli operations, ensuring quality and freshness of products.
- Trained team members on food safety standards and customer service protocols.
- Managed inventory levels to minimize waste and optimize stock availability, as well as verified invoices daily to ensure accuracy.
- Developed schedules to enhance staff productivity and coverage during peak hours.
- Monitored compliance with health regulations, maintaining a safe work environment.
- Implemented merchandising strategies to improve product visibility and sales performance.
- Resolved customer inquiries and complaints swiftly, enhancing overall satisfaction.
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Increased sales through effective merchandising and attractive product displays.
- Established a positive atmosphere within the department by promoting open communication channels among team members at all times.
- Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
- Served as an integral part of the management team, actively participating in weekly meetings to discuss operational updates, challenges, or achievements.
Guest Advocate
Target
Norman, OK
08.2021 - 05.2022
- Provided exceptional customer service, addressing inquiries, resolving issues efficiently, and holding a professional level of knowledge about products.
- organizing and maintaining an ergonomic workspace and back room.
- keeping a professional work environment with proper communication
- following company policies involving the freshness, quality, and rotation of product.
- Managed checkout processes, ensuring accurate transactions and minimizing wait times.
- Supported inventory management through regular stock checks and replenishment of merchandise.
- Trained new team members on customer engagement strategies and operational procedures.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
Bakery Clerk
Reasors Grocery Store
Sand Springs, OK
08.2020 - 05.2021
- Assisted in daily bakery operations, ensuring product availability and freshness.
- Maintained cleanliness and organization of bakery displays to enhance customer experience.
- Collaborated with team members to improve workflow efficiency during peak hours.
- Provided excellent customer service by addressing inquiries and special requests promptly.
- Monitored inventory levels, restocking supplies to prevent shortages and maintain production flow.
- Developed strong relationships with customers, fostering loyalty through personalized service experiences.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
Cashier Team Lead
Stop & Shop
Natick, MA
01.2019 - 01.2020
- Supervised daily operations of cashier team, ensuring efficient customer transactions and service quality.
- Trained and mentored new cashiers, fostering a collaborative and knowledgeable work environment.
- Implemented process improvements, enhancing checkout efficiency and reducing wait times for customers.
- Monitored cash handling procedures, maintaining accuracy in cash drawers and minimizing discrepancies.
- Resolved customer inquiries and complaints effectively, promoting positive shopping experiences and brand loyalty.
- Collaborated with management on promotional initiatives, driving sales through effective front-end operations strategies.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
High School Diploma -
Natick High School
Natick, MASkills
- Team Leadership
- Inventory Management
- Customer Service
- Troubleshooting
- Auditing
- Shipping & Receiving
- Store Operations Management
- Sanitation & Safety Compiance
- Inventory Rotation & Loss Prevention
- Compiance with Heath & Safety Standards
- Order Fulfillment Processes
- Staff Supervision
- Training & Staff Development
Timeline
First Assistant Store Manager
HAC, Inc.
09.2023 - Current
Assistant Deli Manager
WinCo Foods
05.2022 - 09.2023
Guest Advocate
Target
08.2021 - 05.2022
Bakery Clerk
Reasors Grocery Store
08.2020 - 05.2021
Cashier Team Lead
Stop & Shop
01.2019 - 01.2020
High School Diploma -
Natick High School