Dedicated professional with proven expertise in customer service and conflict resolution. Known for enhancing customer experiences through product knowledge and team collaboration.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Katherine Jones State Farm
Clearwater, FL
07.2024 - Current
Resolved customer inquiries through effective communication and problem-solving techniques.
Processed policy changes and customer requests, ensuring accuracy in documentation.
Assisted customers with billing inquiries, providing clear explanations of account details.
Collaborated with team members to enhance service
Children's Ministry Director
Artisan City Church
Saint Petersburg, FL
04.2025 - 04.2026
Developed and implemented engaging children's programs promoting spiritual growth and community involvement.
Coordinated volunteer training sessions, ensuring consistency in teaching methods and program delivery.
General Manager
Dukes Bbq
Aiken, SC
05.2016 - 03.2024
Oversaw daily operations, ensuring efficient service and adherence to quality standards.
Managed staff recruitment, training, and performance evaluations to enhance team productivity.
Fostered a positive work environment, promoting teamwork and employee morale among diverse teams.
Streamlined inventory management processes, reducing waste and optimizing efficiency.