Summary
Overview
Work History
Education
Skills
Timeline
Generic

Derek Ward

St. Petersburg,FL

Summary

Dedicated professional with proven expertise in customer service and conflict resolution. Known for enhancing customer experiences through product knowledge and team collaboration.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Katherine Jones State Farm
Clearwater, FL
07.2024 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Processed policy changes and customer requests, ensuring accuracy in documentation.
  • Assisted customers with billing inquiries, providing clear explanations of account details.
  • Collaborated with team members to enhance service

Children's Ministry Director

Artisan City Church
Saint Petersburg, FL
04.2025 - 04.2026
  • Developed and implemented engaging children's programs promoting spiritual growth and community involvement.
  • Coordinated volunteer training sessions, ensuring consistency in teaching methods and program delivery.

General Manager

Dukes Bbq
Aiken, SC
05.2016 - 03.2024
  • Oversaw daily operations, ensuring efficient service and adherence to quality standards.
  • Managed staff recruitment, training, and performance evaluations to enhance team productivity.
  • Fostered a positive work environment, promoting teamwork and employee morale among diverse teams.
  • Streamlined inventory management processes, reducing waste and optimizing efficiency.

Education

High School Diploma -

Ward Home Academy
Greenville, SC
05-2010

Skills

  • Customer service
  • Customer relations
  • Conflict resolution
  • Scheduling
  • Product knowledge
  • Team development
  • Relationship building
  • Critical thinking

Timeline

Children's Ministry Director

Artisan City Church
04.2025 - 04.2026

Customer Service Representative

Katherine Jones State Farm
07.2024 - Current

General Manager

Dukes Bbq
05.2016 - 03.2024

High School Diploma -

Ward Home Academy