Derek Young
Vienna,VA
Summary
Result-driven professional with exceptional customer service skills, known for effective communication and problem-solving abilities. Proven track record in training teams to enhance customer satisfaction and sales performance.
Overview
6
6
years of professional experience
Work History
Assistant Mananger
Lacrosse Unlimited
03.2025 - 01.2026
- Assisted customers in selecting lacrosse equipment, ensuring product knowledge and satisfaction.
- Processed transactions accurately using point-of-sale systems, maintaining cash handling protocols.
- Maintained an organized sales floor by restocking merchandise and creating attractive displays.
- Provided product demonstrations and answered inquiries to educate customers on features and benefits.
- Collaborated with team members to achieve store goals, enhancing overall customer experience.
- Trained and mentored new team members on customer service best practices and store operations.
Lead Cashier
Banana Republic
10.2022 - 02.2025
- Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored new cashiers, promoting best practices in customer service.
- Resolved customer inquiries and complaints, enhancing the overall shopping experience.
- Collaborated with management to develop promotional strategies for increased sales performance.
- Managed cash register systems, maintaining security protocols during high-volume periods.
Restaurant Team Member
Chopt
05.2020 - 09.2022
- Delivered exceptional customer service in a fast-paced environment, ensuring guest satisfaction and repeat visits.
- Operated kitchen equipment efficiently, preparing menu items while adhering to food safety standards.
- Collaborated with team members to maintain the cleanliness and organization of workstations throughout shifts.
- Assisted in training new employees on operational procedures and best practices for efficiency.
- Led initiatives to promote seasonal menu items, increasing customer engagement and sales opportunities.
Education
High School Diploma -
McLean High School
McLean, VANo Degree - Data Science
George Mason University
Fairfax, VA05-2028
Skills
- Exceptional customer service
- Verbal/written communication
- Sales expertise
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Team leadership
- Problem-solving
Timeline
Assistant Mananger
Lacrosse Unlimited
03.2025 - 01.2026
Lead Cashier
Banana Republic
10.2022 - 02.2025
Restaurant Team Member
Chopt
05.2020 - 09.2022
High School Diploma -
McLean High School
No Degree - Data Science
George Mason University