Derek "Max" Williams
Sugar Land,TX
Summary
Senior Systems Implementation Analyst shaping enterprise process improvements across supply chain and product operations. Leads requirements workshops, process mapping, UAT planning, and leadership reporting to turn operational problems into clear system changes. Uses SQL, Power BI, and Oracle BI to surface insights and support decisions across cross-functional teams.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Senior Systems Implementation Analyst
ORACLE
08.2022 - 09.2026
- Managed 16 quarterly UAT cycles for enterprise system upgrades, defining test matrices and executing load testing for zero-downtime go-lives.
- Built 5 AI agents for Manufacturing and Distribution support teams to streamline customer intake and speed turnaround times.
- Elicited and documented business requirements for Oracle Fusion ERP enhancements, aligning IT deliverables with Product Management operations goals.
- Engineered operational reporting suites using Oracle Business Intelligence (OTBI), SQL, and Power BI to assess supply chain throughput and support product changeovers.
- Authored SOPs and knowledge bases in Confluence, standardizing operational workflows and reducing onboarding friction.
- Guided cross-functional business units on integrating AI tools into daily workflows to improve productivity.
Systems Analyst II
GULF STATES TOYOTA (VPC)
12.2020 - 08.2022
- Built operational visibility through interactive dashboards for warehouse and distribution teams.
- Tracked 3 daily throughput metrics across supply chain operations to surface process gaps and support change management decisions.
- Managed end-to-end IT project lifecycles for supply chain operations, coordinating technical teams and operational leaders on schedule-driven change work.
- Mapped business processes and data flows to identify bottlenecks and drive systemic improvements across vehicle processing operations.
- Designed and executed UAT test plans for critical supply chain upgrades, documenting defects and tracking resolution through closure.
- Created functional documentation for supply chain system upgrades, translating technical changes into clear guidance for business users.
- Built Power BI and Smartsheet dashboards to monitor key performance metrics and improve visibility into daily warehouse and distribution throughput.
Desktop Support Technician II / I
GULF STATES TOYOTA (VPC)
08.2016 - 11.2020
- Supported [number]% uptime across desktop systems and production support queues for supply chain facilities.
- Managed 10-15 ticket escalations per shift to keep supply chain support moving during peak production periods.
- Supervised a team of three desktop support technicians, coordinating assignments and escalation handling.
- Troubleshot tier-2 and tier-3 issues across network infrastructure, hardware systems, and enterprise software platforms.
- Documented recurring incidents and resolution steps in Confluence to improve team reference and handoff consistency.
- Coordinated with production stakeholders to prioritize outages and restore service quickly across facilities.
Education
Bachelor of Arts - History, Philosophy
TEXAS A&M UNIVERSITY
College Station, TX05-2004
Skills
- Oracle Fusion ERP
- Oracle Fusion Product Management
- SQL
- Power BI
- Oracle Business Intelligence (OTBI)
- Business requirements analysis
- Process mapping & data flow
- User acceptance testing
- Functional documentation
- Stakeholder facilitation
- Operational reporting
- Dashboard development
- Data visualization
- Workflow automation
- Confluence
- KPI definition
- Change control management
- Process documentation standards
Certification
Lean Yellow Belt Certified
Timeline
Senior Systems Implementation Analyst
ORACLE
08.2022 - 09.2026
Systems Analyst II
GULF STATES TOYOTA (VPC)
12.2020 - 08.2022
Desktop Support Technician II / I
GULF STATES TOYOTA (VPC)
08.2016 - 11.2020
Bachelor of Arts - History, Philosophy
TEXAS A&M UNIVERSITY