Derell John
Lake Worth,FL
Summary
Detail-oriented office and patient support professional with 5+ years of customer service and hospitality experience. Manage administrative operations, patient-facing support, and customer issue resolution.
Overview
5
5
years of professional experience
Work History
Behavioral Health Technician
Intrepid Detox
West Palm Beach, FL
05.2026 - Current
- Monitored patient behavior during detoxification and treatment to ensure safety and adherence to care plans.
- Documented patient progress and incidents in electronic health records to maintain accurate treatment histories.
- Arranged transportation for off-site appointments.
- Conducted intake interviews with new patients to evaluate mental health conditions and inform tailored treatment plans.
Part Time CNA
Home Health Services
Boynton Beach, Florida
08.2023 - 01.2026
- Assisted patients with daily living activities and personal hygiene, promoting dignity and independence.
- Supported patients in mobility and physical exercises to enhance strength and mobility.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care activities accurately in medical records, ensuring continuity of care.
- Maintained a clean and safe environment for patients.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
Receptionist
Castle Group
Boca Raton, Florida
08.2024 - 09.2025
- Scheduled appointments and maintained calendar for office staff.
- Greeted visitors and directed them to appropriate personnel.
- Managed multi-line phone system and routed calls efficiently.
- Assisted with data entry and maintained accurate client records.
- Coordinated mail distribution and handled incoming packages promptly.
- Provided information about services and answered general inquiries effectively.
- Communicated effectively with customers regarding payment inquiries.
- Accepted and processed credit and cash payments, making correct change from the cash register drawer.
Contract Receptionist
Florida Blue
Boynton Beach, Florida
09.2023 - 02.2024
- Scheduled appointments and coordinated meeting room availability.
- Handled incoming calls, directing inquiries to appropriate staff.
- Maintained office supplies and placed orders as needed.
- Organized and updated client records in the database system.
- Assisted in preparing documents for meetings and presentations.
- Performed data entry tasks into various computer systems accurately and promptly.
Floor Associate
The Home Depot Inc
Delray Beach, Florida
01.2022 - 08.2023
- Maintained floor organization and ensured merchandise was properly displayed.
- Operated cash registers and processed customer transactions efficiently.
- Stocked shelves with inventory and rotated products for freshness.
- Supported inventory management by conducting regular counts and audits.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Received shipments of new merchandise and distributed items to appropriate locations.
- Maintained knowledge of current sales and promotions, policies regarding payment methods, returns, exchanges.
Education
High School Diploma -
Chuck Saw Technical Education Center
West Palm Beach, FL06-2021
Skills
- Appointment scheduling
- Customer relationship management
- Multi-line phone management
- Effective communication
- Problem solving
- Patient intake procedures
- Records maintenance
- Patient care
- Data entry accuracy
- Payment processing
- Office administration
Timeline
Behavioral Health Technician
Intrepid Detox
05.2026 - Current
Receptionist
Castle Group
08.2024 - 09.2025
Contract Receptionist
Florida Blue
09.2023 - 02.2024
Part Time CNA
Home Health Services
08.2023 - 01.2026
Floor Associate
The Home Depot Inc
01.2022 - 08.2023
High School Diploma -
Chuck Saw Technical Education Center