Derell John
Boynton Beach,FL
Summary
Thank you for taking the time to read over my resume ! I am an enthusiastic, dedicated and compassionate worker with 5 years of customer service experience and 1 year of addiction medicine experience. I am confident within my skills that I would make a great asset to the company.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Contract Receptionist
Florida Blue - Blue Cross Blue Shield Of Florida
Boynton Beach, FL
08.2023 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
Per Diem CNA
Home Health Agency
Boynton Beach, FL
08.2022 - Current
- Answered signal lights, bells or intercom systems to determine resident needs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
Receptionist
KB Finishings Construction
Boynton Beach , FL
09.2021 - 10.2022
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
Customer Service Associate
Home Depot
Delray Beach, FL
10.2022 - 02.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Consulted with customers regarding needs and addressed concerns.
- Educated customers on special pricing opportunities and company offerings.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Education
CNA License - Certified Nursing Assistant
Medical Training of The Palm Beaches
West Palm08.2022
High School Diploma -
South Tech Academy
Boynton Beach, FL05.2021
Skills
- Meticulous and Organized
- Multi-Line Telephone Skills
- Organization and Efficiency
- Recordkeeping and Bookkeeping
- Documentation and Reporting
- Scheduling
- Understanding Customer Needs
- Issue and Complaint Resolution
- Verbal and Written Communication
Certification
- CNA License
- Licensed Med Tech
- CPR Licensed and First Aid
Timeline
Contract Receptionist
Florida Blue - Blue Cross Blue Shield Of Florida
08.2023 - Current
Customer Service Associate
Home Depot
10.2022 - 02.2023
Per Diem CNA
Home Health Agency
08.2022 - Current
Receptionist
KB Finishings Construction
09.2021 - 10.2022
CNA License - Certified Nursing Assistant
Medical Training of The Palm Beaches
High School Diploma -
South Tech Academy