Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Derian Hess

Derian Hess

Fayetteville,AR

Summary

Recent graduate from the Walton College of Business at the University of Arkansas, receiving a bachelor’s degree in Marketing and a minor in Real Estate/Insurance financials. Well-qualified logistics coordinator proficient in handling complex customer issues with entry level account management experience. Efficiency-driven with a team-oriented mentality, dedicated to customer satisfaction and company goals.

Overview

3
3
years of professional experience

Work History

Account Manager/Logistics Coordinator

PAM Transportation Services Inc
07.2022 - Current
  • Built and strengthened client relationships based on accurate price quotes and customer-centric terms.
  • Tracked orders and notified customers of status or potential delays.
  • Managed partner carriers throughout the transit to ensure timely pickup and delivery.
  • Liaised between account holders and various departments.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.

Data Entry Intern

AFISCO Industrial
01.2020 - 05.2022
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered numerical and categorical data into databases with speed and accuracy.
  • Completed data entry tasks with accuracy and efficiency.
  • Compiled data and reviewed information for accuracy prior to input.

Head Waiter

Powerhouse Seafood And Grill
06.2020 - 01.2021
  • Assisted in Management activities including opening, prepping, and training, while performing head wait duties on Sunday mornings.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Education

Bachelor of Science - Marketing

University of Arkansas, Fayetteville, Fayetteville, AR
05.2022
  • Dean's & Chancellor's List Spring and Fall 2021
  • Relevant Coursework: Marketing Management, Consumer Behavior, Retail Buying and Merchandising, Supply Chain Management
  • 3.52 GPA

Skills

  • Customer Service
  • Time Management
  • Entry Level Account Management
  • Overcoming Objections
  • Microsoft Office

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Account Manager/Logistics Coordinator - PAM Transportation Services Inc
07.2022 - Current
Head Waiter - Powerhouse Seafood And Grill
06.2020 - 01.2021
Data Entry Intern - AFISCO Industrial
01.2020 - 05.2022
University of Arkansas, Fayetteville - Bachelor of Science, Marketing
Derian Hess