Deric Josef
Summary
Hardworking individual with proven success in leadership roles and customer service. Committed to exceeding team goals and willing to adapt to new challenges to further development.
Overview
5
5
years of professional experience
Work History
Resort Transportation and Parking Lead/Trainer
Disneyland Resort
Anaheim, California
04.2019 - Current
- Developed parking plans for the different parking structures/lots to help create more parking space by 38%
- Created a more efficient system to improve the preferred parking experience which increased revenue by 10%
- Utilized cone patterns and barricades to help traffic flow effectively which led to a 25% decrease in labor costs
- Developed and redlined the Field Operating Guidelines
- Trained several Parking Managers, Leads, and Trainers
Stockroom Supervisor; Floor Supervisor; Sales Lead
Vans
Lynnwood/Huntington Beach, WA/CA
11.2018 - 01.2021
- Overseeing shipment and properly processing new product and consolidating old product on a
month to month basis - Used applications such as StoreForce to generate optimal work schedules, check store metrics,
and monitor KPIs - Used Point of Sale systems to process customer payments, refunds, and issue receipts
- Lead an environment of productivity by modeling service standards and monitoring customer
feedback - Trained several associates on customer engagement which maximized sales and helped achieve sales goals
Education
ASE Certifications - Automotive Technician
Cypress College
Cypress, CA2019
Skills
- Customer Service
- Leadership development
- Creative Solutions
- Business Operations
- Time Management
- Microsoft Office
Timeline
Resort Transportation and Parking Lead/Trainer
Disneyland Resort
04.2019 - Current
Stockroom Supervisor; Floor Supervisor; Sales Lead
Vans
11.2018 - 01.2021
ASE Certifications - Automotive Technician
Cypress College