Derica Peardon
San Tan Valley,AZ.
Summary
Deadline-oriented Ramp Agent with experience in commercial aviation industry at large hub airport. Polished and efficient with desirable communication skills. Flight Compliance Agent (FCA Certified) documenting/record keeping on baggage and passengers. Motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules. Trained in flight line operations and airport saftey.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Lead Ramp Agent
WFS Worldwide Flight Services
Mesa, AZ
06.2021 - 04.2022
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Communicated closely with ground crew, flight crew and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over many daily flights.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Operated equipment while observing standard safety procedures.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Cleaned airplanes between flights, sanitized lavatories and seat trays as per company specifications.
- Mentored/ trained new hires along with higher ups in company i.e. (presidents of company, regional managers, and overall company trainers)
Sales Advisor
H&M
Gilbert, AZ.
07.2019 - 03.2021
- Providing excellent Customer Service; assist customers with purchases, suggestive sell items, discuss benefits of customer loyalty program
- Inventory Control; process multiple weekly trucks, merchandise inventory received, ensure presentation is appealing, customer friendly and safe
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Responded to in-person and telephone requests for information about company offerings.
- Trained and mentored new sales representatives.
Ice Rink Supervisor – Party Host - Cashier
Schnepf Farms
Queen Creek, AZ
10.2016 - 09.2019
- Halloween Season
- Providing dramatic, exciting and fun experience for customers as rode through haunted hayride, shooting zombies with paintball guns
- Entertaining customers by directing their attention and excitement to zombie infested field
- Wedding Caterer
- Providing excellent Customer Service by greeting customers and explaining rules/guidelines, preparing ice rink for customer use, selling tickets/reserving ice time, trading shoes for skates, and ensuring safety and fun on ice
- Entertained customers by lighting/stocking their fires, selling drinks and snacks, and answering questions
- Hosting parties/weddings by setting up/tearing down equipment/props, serving drinks/food and entertaining kids with farm animals and provided property tours for all
- Sold tickets to on-sight events, and guide customers throughout each event
- Inventory – Restocking and organizing concession shelves with merchandise
- General housekeeping tasks cleaning up after events and preparing for next
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
High School Diploma -
Queen Creek High School
Queen Creek, AZ 07.2014 - 05.2018
Skills
Customer assistance
Cash register operation
Staff Training
Inventory management
Cash drawer management
Money handling
Cleaning and sanitizing
Product knowledge
Coaching and mentoring
Records Maintenance
Time management skills
Timeline
Lead Ramp Agent
WFS Worldwide Flight Services
06.2021 - 04.2022
Sales Advisor
H&M
07.2019 - 03.2021
Ice Rink Supervisor – Party Host - Cashier
Schnepf Farms
10.2016 - 09.2019
High School Diploma -
Queen Creek High School
07.2014 - 05.2018