Derica Peardon
San Tan Valley,AZ.
Summary
Deadline-oriented Ramp Agent with experience in commercial aviation industry at large hub airport. Polished and efficient with desirable communication skills. Flight Compliance Agent (FCA Certified) documenting/record keeping on baggage and passengers. Motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules. Trained in flight line operations and airport saftey.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Lead Ramp Agent
WFS Worldwide Flight Services
Mesa, AZ
06.2021 - 04.2022
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Communicated closely with ground crew, flight crew and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over many daily flights.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Operated equipment while observing standard safety procedures.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Cleaned airplanes between flights, sanitized lavatories and seat trays as per company specifications.
- Mentored/ trained new hires along with higher ups in company i.e. (presidents of company, regional managers, and overall company trainers)
Sales Advisor
H&M
Gilbert, AZ.
07.2019 - 03.2021
- Providing excellent Customer Service; assist customers with purchases, suggestive sell items, discuss benefits of customer loyalty program
- Inventory Control; process multiple weekly trucks, merchandise inventory received, ensure presentation is appealing, customer friendly and safe
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Responded to in-person and telephone requests for information about company offerings.
- Trained and mentored new sales representatives.
Ice Rink Supervisor – Party Host - Cashier
Schnepf Farms
Queen Creek, AZ
10.2016 - 09.2019
- Halloween Season
- Providing dramatic, exciting and fun experience for customers as rode through haunted hayride, shooting zombies with paintball guns
- Entertaining customers by directing their attention and excitement to zombie infested field
- Wedding Caterer
- Providing excellent Customer Service by greeting customers and explaining rules/guidelines, preparing ice rink for customer use, selling tickets/reserving ice time, trading shoes for skates, and ensuring safety and fun on ice
- Entertained customers by lighting/stocking their fires, selling drinks and snacks, and answering questions
- Hosting parties/weddings by setting up/tearing down equipment/props, serving drinks/food and entertaining kids with farm animals and provided property tours for all
- Sold tickets to on-sight events, and guide customers throughout each event
- Inventory – Restocking and organizing concession shelves with merchandise
- General housekeeping tasks cleaning up after events and preparing for next
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
High School Diploma -
Queen Creek High School
Queen Creek, AZ 07.2014 - 05.2018
Skills
Customer assistance
undefinedTimeline
Lead Ramp Agent
WFS Worldwide Flight Services
06.2021 - 04.2022
Sales Advisor
H&M
07.2019 - 03.2021
Ice Rink Supervisor – Party Host - Cashier
Schnepf Farms
10.2016 - 09.2019
High School Diploma -
Queen Creek High School
07.2014 - 05.2018
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