Derick Bonilla
Rockville,MD
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Delivery Specialist
DSC Transportation
Chantilly, VA
06.2024 - Current
- Coordinated with clients to confirm delivery details and address inquiries effectively.
- Assisted in training new team members on delivery protocols and safety standards.
- Install appliances (washer, dryer, dishwasher, refrigerator, stoves, ovens, microwaves) etc.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
- Followed company policies and procedures during shift.
HVAC Helper
Anthony & Son HVAC
Germantown, MD
08.2023 - 06.2024
- Assisted in the installation of new heating, ventilation, and air conditioning systems for enhanced energy savings.
- Participated in ongoing training programs to stay current on industry trends, best practices, and new technology advancements in the HVAC field.
- Maximized job site efficiency with proper preparation of materials needed for each assignment according to specifications provided by senior technicians or project managers.
- Supported company growth by maintaining a positive attitude, strong work ethic, and commitment to excellence in all tasks performed.
- Collaborated with senior technicians to diagnose complex issues and implement effective solutions.
- Increased client retention through professional communication and exceptional service during routine maintenance visits.
- Strengthened client relationships through clear explanations of services rendered, addressing any concerns promptly and professionally during service appointments.
- Supported environmental sustainability initiatives by properly disposing of refrigerants and other hazardous materials in accordance with regulatory guidelines.
- Boosted overall team performance by contributing valuable input during problem-solving sessions focused on challenging HVAC-related issues.
Automotive Technician
Oursman’s Mazda
Rockville, MD
05.2022 - 07.2023
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Performed safety and emissions inspections.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Completed customer orders and warranty services according to manufacturer specifications.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Retained accurate records of purchases, titles and sales.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Investigated customer complaints to identify cause of malfunctions.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Repaired and replaced worn and damaged components.
Automotive Technician
Euro Motors Mercedes Benz
Bethesda, MD
06.2021 - 09.2021
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Coordinated with parts department to determine availability of necessary components.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Assisted in the hiring process of new technicians, sharing expertise and insights on candidate qualifications during interviews.
- Optimized inventory management systems by tracking stock levels closely and placing orders as necessary to prevent shortages or excess supplies.
- Strengthened relationships with suppliers, negotiating better prices on parts while maintaining quality standards for all repairs performed.
- Championed environmental sustainability by properly disposing of hazardous waste materials and recycling used parts whenever possible.
- Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.
- Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
- Expanded service offerings with continuous professional development efforts, staying informed on new technologies within the automotive industry.
- Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
- Completed customer orders and warranty services according to manufacturer specifications.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
Education
High School Diploma -
Wheaton High School
Silver Spring, MD06.2022
ASE Certification - Automotive Mechanics
Thomas Edison High School of Technology
Wheaton, MD06.2022
Skills
- Equipment Installation
- Gas Furnace Repair
- Indoor Air Quality
- Boiler Systems
- Ventilation Systems
- HVAC Troubleshooting
- Heat Pump Systems
- ASE Certified
Certification
ASE Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Skills
- Leak Checks
- Package and split systems
- HVAC and Refrigeration Systems
Timeline
Delivery Specialist
DSC Transportation
06.2024 - Current
HVAC Helper
Anthony & Son HVAC
08.2023 - 06.2024
Automotive Technician
Oursman’s Mazda
05.2022 - 07.2023
Automotive Technician
Euro Motors Mercedes Benz
06.2021 - 09.2021
High School Diploma -
Wheaton High School
ASE Certification - Automotive Mechanics
Thomas Edison High School of Technology