Matthew Taylor
Springfield,OH
Summary
Detail-oriented professional with experience in delivery and installation. Skilled in effective communication and problem-solving, contributing to seamless scheduling and exceptional customer interactions. Committed to maintaining high safety standards and operational efficiency.
Overview
8
8
years of professional experience
Work History
Delivery Specialist
Aaron's Sales & Lease
Springfield, OH
04.2025 - 04.2026
- Delivered appliances and furniture to customers safely and efficiently.
- Managed inventory by tracking incoming and outgoing products daily.
- Ensured timely setup and installation of rented items for customers.
- Communicated effectively with team members to coordinate delivery schedules.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of delivery vehicles and equipment.
- Conducted routine vehicle inspections to ensure safety standards were met.
- Collaborated with sales staff to fulfill customer orders accurately and promptly.
- Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
- Responded quickly to any changes or unexpected delays during deliveries.
- Remained calm and pleasant with customers at all times, even during tense situations.
Line Worker
Cardinal Accoustics
Springfield , OH
03.2024 - 04.2025
- Collaborated with team members to maintain production flow.
- Loaded and unloaded materials for production processes.
- Followed safety procedures to ensure a secure work environment.
- Trained new employees on assembly techniques and equipment use.
- Assisted in maintaining cleanliness and organization of work areas.
- Communicated effectively with supervisors regarding workflow issues.
- Worked closely with other members of the team to meet deadlines and goals set by management.
- Assisted in the assembly of products on the production line.
- Packed finished goods into correct packages or boxes.
- Monitored production line for any defects or malfunctions, and reported to supervisor when necessary.
- Inspected finished products for accuracy and completeness prior to packaging.
- Moved items between machines, conveyors, and transport equipment to meet production needs.
Installation Specialist
Closet Classic Design
Springfield, OH
01.2022 - 03.2024
- Collaborated with project managers to ensure installation timelines were met efficiently.
- Maintained inventory of materials and tools needed for successful installations.
- Participated in regular team meetings focused on sharing best practices among colleagues working on similar projects.
- Ensured compliance with all relevant policies and procedures throughout the installation process.
- Identified challenges early and implemented creative solutions to meet delivery schedules without delays or customer experience compromises.
- Installed new components or replaced defective parts to restore functionality.
- Completed scheduled appointments on time to drive quality service.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
Delivery Driver
Rent-A-Center
Springfield, OH
12.2019 - 01.2022
- Delivered products to customers in a timely and efficient manner.
- Loaded and unloaded merchandise from delivery vehicles.
- Maintained accurate records of deliveries and customer interactions.
- Assisted customers with product setup and installation as needed.
- Ensured vehicles were clean and well-maintained for safe operation.
- Communicated with team members to coordinate delivery schedules effectively.
- Followed safety protocols during all delivery operations consistently.
- Addressed customer inquiries and resolved issues professionally on-site.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Reviewed delivery documents and orders and reported errors to supervisor.
Sales Associate
AutoZone
Springfield, OH
01.2018 - 11.2019
- Assisted customers in selecting automotive parts and accessories.
- Maintained organized inventory and stocked shelves effectively.
- Operated point-of-sale systems for customer transactions.
- Provided product knowledge to enhance customer experience.
- Collaborated with team members to ensure efficient store operations.
- Handled customer inquiries and resolved issues promptly.
- Trained new associates on company policies and procedures.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Attended weekly team meetings to review performance goals and objectives.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
High School Diploma -
Springfield High School
Springfield, OH05-2012
Skills
- Route optimization
- Vehicle maintenance
- Inventory management
- Product installation
- Safety compliance
- Customer service
- Team collaboration
- Time management
- Problem solving
- Effective communication
- Adaptability to change
- Attention to detail
- Conflict resolution
- Training new employees
- Quality assurance
- Efficient driving techniques
- Safety compliance awareness
- Deadline oriented mindset
- Load securing proficiency
- Safety protocols and procedures
- City and non-city driving
- GPS navigation mastery
- Customer rapport
- Patience and tolerance
- Delivery scheduling
- Professionalism and punctuality
- Physical stamina and strength
- Stress management capacity
- Basic math
- Critical thinking aptitude
- Strong organizational skills
- Self-motivation and discipline
- Cash handling experience
- Local area network
- Task prioritization
- Customer retention
- Team building
- Liftgate operation
- Equipment operation
- Vehicle loading
- Clean MVR
- Reliability
- Inventory control
- POS system operation
- Traffic laws and regulations
Timeline
Delivery Specialist
Aaron's Sales & Lease
04.2025 - 04.2026
Line Worker
Cardinal Accoustics
03.2024 - 04.2025
Installation Specialist
Closet Classic Design
01.2022 - 03.2024
Delivery Driver
Rent-A-Center
12.2019 - 01.2022
Sales Associate
AutoZone
01.2018 - 11.2019
High School Diploma -
Springfield High School