DERICK GONZALEZ
Waukegan
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Family Dollar
Waukegan, IL
10.2025 - Current
- Managed warehouse inventory and organized stockroom to ensure efficient product flow
- Received and processed shipments, verifying accuracy and stocking merchandise promptly
- Operated cash register, handling cash and card transactions accurately in a fast-paced environment
- Provided customer service by assisting shoppers with purchases and resolving questions
- Maintained store organization by restocking shelves and ensuring a clean sales floor
- Supported overall store operations by collaborating with team members to meet daily goals
Crew Member
Wetzel's Pretzels
Gurnee, IL
10.2024 - 08.2025
- Welcomed customers and answered questions about menu items.
- Made pretzels, dips, and drinks following company recipes.
- Restocked supplies like ingredients, napkins, and cups during shifts.
- Assisted with opening and closing duties, including setting up and cleaning equipment.
- Provided fast, friendly service during busy hours.
- Followed safety and hygiene rules to ensure food quality.
- Worked as part of a team to meet daily goals and keep lines moving quickly.
- Supported new team members by showing them basic tasks.
Intern
UL Research Institutes
Evanston, IL
08.2021 - 05.2025
- Assisted in drafting, reviewing, and updating technical standards documents.
- Helped coordinate meetings, webinars, and workshops with internal teams and external stakeholders.
- Tracked project timelines and helped ensure deliverables met deadlines.
- Maintained organized records of standards development activities and communications.
- Participated in discussions on safety regulations, compliance, and policy updates.
- Assisted in preparing reports and documentation for internal and external distribution.
- Collaborated with cross-functional teams to streamline processes and improve efficiency.
- Gained exposure to public safety initiatives, technical standards, and regulatory compliance.
Education
Bachelor of Science - Marketing
Carthage College
Kenosha, WI01-2029
High School - undefined
Cristo Rey St. Martin College Prep
Waukegan, IL01-2025
Skills
- Report Preparation & Organization
- Meeting & Workshop Support
- Food Preparation & Safety
- Cash Handling & Point-of-Sale Systems
- Communication
- Teamwork & Collaboration
- Time Management & Organization
- Attention to Detail
- Problem-Solving
- Adaptability & Quick Learning
- Customer Service & Positive Attitude
- Reliability & Work Ethic
- Customer service
- Critical thinkin
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Family Dollar
10.2025 - Current
Crew Member
Wetzel's Pretzels
10.2024 - 08.2025
Intern
UL Research Institutes
08.2021 - 05.2025
High School - undefined
Cristo Rey St. Martin College Prep
Bachelor of Science - Marketing
Carthage College