Derick Knowels
Adkins
Summary
Results-driven technician skilled in team collaboration and employee training. Known for effectively diagnosing problems and ensuring safety compliance, contributing to seamless service operations and upholding quality standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Technician
Tex San Site Services
Adkins
05.2022 - Current
- Collaborated with team members to complete service requests in a timely manner.
- Assisted in troubleshooting service issues to enhance customer satisfaction and efficiency.
- Inspected job sites for compliance with safety regulations and operational procedures.
- Trained new technicians on proper equipment handling and safety protocols.
- Organized inventory of supplies to ensure readiness for upcoming jobs and projects.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Collaborated with production teams to address quality issues and implement corrective actions.
- Trained new inspectors on quality procedures and inspection techniques for consistency.
- Trained new employees on proper use of test equipment and inspection techniques.
- Communicated effectively with management regarding progress toward meeting quality objectives.
- Recommended improvement measures to production process to meet quality control standards.
RV Service Technician
Got Billy RV
Adkins
03.2019 - 05.2022
- Diagnosed mechanical issues and implemented appropriate repairs.
- Performed routine maintenance on various RV models and systems.
- Ordered replacement parts online or through suppliers based on availability or cost-effectiveness.
- Cleaned exterior surfaces of RVs using appropriate cleaning materials and techniques after servicing them.
- Maintained an inventory of spare parts for quick repairs when required.
- Performed maintenance and repairs on RV appliances such as water heaters, air conditioners, refrigerators, microwaves and furnaces.
- Performed electrical, plumbing, carpentry, and appliance maintenance.
- Installed water heaters, furnaces and other equipment in RVs.
Lead Supervisor
BG Metals
San Antonio
09.2013 - 02.2019
- Supervised daily operations and workflow in a metal fabrication facility.
- Trained staff on safety protocols and operational procedures for equipment use.
- Coordinated schedules to ensure efficient use of resources and personnel.
- Implemented process improvements to enhance productivity and quality standards.
- Monitored inventory levels and ordered materials as needed for production runs.
- Conducted inspections to maintain compliance with safety regulations and quality control.
- Developed training programs to enhance employee skills and knowledge in operations.
- Trained new hires on company policies, procedures, and processes.
- Managed inventory levels, placing orders as needed to meet customer demand.
- Supervised, trained and guided team by coaching on daily activities.
- Communicated daily schedule and delegated work to employees.
- Monitored staff performance, providing feedback and coaching employees on their job duties.
- Operated overhead cranes to lift, move, and position heavy materials safely.
- Operated plasma cutting table to fabricate metal components.
- Interpreted blueprints and specifications for accurate cuts.
Education
High School Diploma -
Victory Learning Center
San Antonio, TX09-2025
Skills
- Customer service
- Equipment maintenance
- Team collaboration
- Quality control
- Problem solving
- Safety compliance
- Time management
- Employee training
- Documentation and reporting
- Flexible and adaptable
- Time tracking
- Heavy lifting
- Troubleshooting
- Operating test equipment
- Hand tool expertise
- OSHA requirements
- Residential construction
- Verbal and written communication
- Service reports
- Work order prioritization
- Service call response
- Field service management
Certification
OSHA 30
References
References available upon request.
Timeline
Service Technician
Tex San Site Services
05.2022 - Current
RV Service Technician
Got Billy RV
03.2019 - 05.2022
Lead Supervisor
BG Metals
09.2013 - 02.2019
High School Diploma -
Victory Learning Center