Dericka Dubose
Dallas
Summary
Dedicated Access Services Representative with extensive experience in customer service and patient scheduling within healthcare settings. Proven ability to resolve complex scheduling issues and enhance patient experiences through effective communication and collaboration. Adept at onboarding and training new team members, with a strong focus on maintaining accuracy and efficiency in scheduling protocols. Committed to upholding healthcare standards and ensuring compliance with HIPAA regulations.
Overview
13
13
years of professional experience
Work History
Radiology Coordinator
Ut Southwestern Medical Center
Dallas, TX
03.2025 - Current
- Provide exemplary customer service by facilitating patient appointment scheduling and effectively relaying critical information in a high-volume contact center.
- Serve as the primary liaison between clinic leadership and staff, ensuring clear communication regarding scheduling updates and addressing staff queries.
- Review and resolve complex scheduling issues, ensuring appointments align with clinical criteria and patient needs.
- Collaborate with leadership to identify training opportunities and mentor new team members, enhancing their onboarding experience.
- Participate in clinic meetings and performance improvement projects, contributing to departmental objectives and service recovery.
Emergency Room Lead Patient Access
Texas Health Presbyterian Hospital
Dallas, TX
09.2018 - 03.2025
- Addressed escalated patient concerns and ensured compliance with healthcare regulations, enhancing the overall patient experience.
- Collaborated with clinical teams to optimize workflows and improve service delivery.
- Oversee the patient registration process, ensuring accurate collection of personal and insurance information for incoming patients.
- Maintain accurate patient records and documentation using electronic health records systems, monitoring key performance indicators related to patient access.
Billing/Office Support Specialist
Baylor Scott & White
Dallas, TX
02.2015 - 09.2018
- Coordinated office operations to enhance workflow and efficiency.
- Managed scheduling and calendars for multiple departments to optimize resource allocation.
- Implemented electronic filing system, improving document retrieval time by 30%.
- Trained and mentored new staff on office procedures and software applications.
Claims Representative
Blue Cross Blue Shield of Texas
Richardson, TX
08.2013 - 02.2015
- Processed and evaluated claims to determine coverage and liability according to policy guidelines.
- Coordinated communication between clients, insurance adjusters, and legal representatives for claim resolution.
- Analyzed documentation and evidence to ensure adherence to regulatory requirements and company standards.
- Mentored junior staff on claims procedures and best practices to enhance team performance and accuracy.
Education
Master of Science - Business Administration And Management
Western Governors University
Salt Lake City, UT01-2026
Bachelor of Science - Business Administration
Western Governors University
Salt Lake City, UT04-2024
Skills
- HIPAA compliance
- Patient scheduling
- Diagnostic imaging
- Workflow optimization
Timeline
Radiology Coordinator
Ut Southwestern Medical Center
03.2025 - Current
Emergency Room Lead Patient Access
Texas Health Presbyterian Hospital
09.2018 - 03.2025
Billing/Office Support Specialist
Baylor Scott & White
02.2015 - 09.2018
Claims Representative
Blue Cross Blue Shield of Texas
08.2013 - 02.2015
Master of Science - Business Administration And Management
Western Governors University
Bachelor of Science - Business Administration
Western Governors University