D'Erika Hurd
Austin,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
FC Associate
Amazon
06.2023 - Current
- Followed procedures at all times for personal and team safety.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Maintained compliance with company safety policies and called violations to attention of management.
- Segregated and processed incoming stock and materials to prepare for storage or shipment.
- Loaded packages in delivery trucks to assist with physical delivery of products to customers.
- Conducted regular cycle counts to reconcile inventory levels and determine accuracy.
Airport Passenger Assistant Supervisor
Prospect Airport Services
06.2022 - 06.2023
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Used airline computer system to create airline tickets and boarding passes.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
Personal Shopper
H.E. Butt Grocery Company
08.2020 - 06.2022
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Education
High School Diploma -
Rockdale High School
Rockdale, TX05.2021
Skills
- Order Status Updating
- Records Accuracy
- Office Equipment
- Basic Mathematical Calculations
- Critical Thinking
- Active Listening
- Transportation Information
Timeline
FC Associate
Amazon
06.2023 - Current
Airport Passenger Assistant Supervisor
Prospect Airport Services
06.2022 - 06.2023
Personal Shopper
H.E. Butt Grocery Company
08.2020 - 06.2022
High School Diploma -
Rockdale High School