Derinda Meade
Patient Access Specialist
Spartanburg,SC
Summary
Cordial Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
20
20
years of professional experience
10
10
years of post-secondary education
2
2
Certificates
Work History
Patient Access Specialist/Cashier
Spartanburg Regional Healthcare System
Spartanburg, SC
10.2013 - Current
- Developed EC copayment collection process and training materials
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Contacted insurance companies for patient medical billing operations.
- General office responsibilities
- Developed and maintained accurate spreadsheets
- Submit check requests for petty cash
- Submit deposit request for multiple departments
- Trained new staff on hospital processes and procedures.
- Coordinate with Payroll for timely distribution of paper checks
Assistant Manager
Rent-A-Center
Gaffney, SC
06.2013 - 10.2013
- Training new hires
- Conference calls / District meetings
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed strategy to increase sales and drive profits.
Senior Game Advisor
GameStop
Gaffney, SC
06.2011 - 06.2013
- Helped management receive, inventory and display games and game-related devices and properly processed damaged merchandise for return.
- Demonstrated games and gaming devices to customers unfamiliar with technology, answered questions and made recommendations.
- Maintained clean and orderly store throughout work shift.
- Enjoyed greeting customers upon entering store, determining gaming interests, giving suggestions and closing sales.
- Maintained awareness of younger game players and made age-appropriate recommendations.
Assistant Manager
Rack Room Shoes
Spartanburg, SC
05.2003 - 06.2006
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Created employee schedules to align coverage with forecasted demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored and ordered supplies
- Mentored team members to enhance professional development and accountability in workplace.
Education
Bachelor of Arts - Information Management & Systems With HIMS Cognate
University of South Carolina Upstate
Spartanburg 08.2018 - 05.2022
Associate of Arts - Secondary Education - Literature
Spartanburg Community College
Spartanburg, SC 05.2007 - 04.2013
Skills
Data collection/entry
Certification
Certified Healthcare Access Associate, NAHAM
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
A mature person is one who does not think only in absolutes, who is able to be objective even when deeply stirred emotionally, who has learned that there is both good and bad in all people and all things, and who walks humbly and deals charitably with the circumstances of life.
Eleanor Roosevelt
Timeline
Six Sigma White Belt
03-2022
Bachelor of Arts - Information Management & Systems With HIMS Cognate
University of South Carolina Upstate
08.2018 - 05.2022
Certified Healthcare Access Associate, NAHAM
04-2017
Patient Access Specialist/Cashier
Spartanburg Regional Healthcare System
10.2013 - Current
Assistant Manager
Rent-A-Center
06.2013 - 10.2013
Senior Game Advisor
GameStop
06.2011 - 06.2013
Associate of Arts - Secondary Education - Literature
Spartanburg Community College
05.2007 - 04.2013
Assistant Manager
Rack Room Shoes
05.2003 - 06.2006
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