Derly Tapia
Bronx,Ny
Summary
Professional hospitality worker with robust background in security and customer service. Adept at managing entry points and ensuring safe, welcoming environment for guests. Excels in team collaboration and adapting to changing needs with focus on achieving high standards.
Overview
10
10
years of professional experience
Work History
Doorman/Service Porter
New Bedford Management
09.2022 - Current
- Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
- Enhanced building security by vigilantly monitoring entrance and exit points.
- Offered personalized support for elderly or disabled residents, adapting services according to individual needs.
- Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
- Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
Doorman
Hoffman Management
05.2018 - 09.2022
- Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
- Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
- Demonstrated strong conflict resolution skills when addressing disputes between residents or guests in the building.
- Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property.
- Relieved guests of luggage and connected with porters for delivery to rooms.
Inbound
Gucci Warehouse
01.2015 - 01.2018
- Increased employee productivity, providing comprehensive training on inbound operations.
- Improved supplier relationships by maintaining open communication channels and addressing concerns promptly.
- Strategically scheduled workforce shifts to maintain operational continuity during peak seasons or periods of increased demand.
- Established effective communication channels between team members, fostering a collaborative work environment.
- Streamlined inventory management for improved accuracy and reduced discrepancies.
Skills
- Package handling
- Tenant relations
- CCTV monitoring
- Fire safety
- Building maintenance
- Security awareness
Timeline
Doorman/Service Porter
New Bedford Management
09.2022 - Current
Doorman
Hoffman Management
05.2018 - 09.2022
Inbound
Gucci Warehouse
01.2015 - 01.2018
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