Thomas Delgado
New York,NY
Summary
Dedicated Doorman with strong skills in tenant relations and building maintenance. Committed to ensuring safety compliance and providing exceptional customer service to enhance community satisfaction.
Experienced service porter known for fostering a welcoming community atmosphere through exceptional tenant relations and effective communication. Proven ability to streamline operations, enhance safety protocols, and collaborate with management for efficient maintenance coordination.
Overview
11
11
years of professional experience
Work History
DOORMAN/Service Porter
Century Management
Brooklyn, NY
08.2016 - 09.2024
- Monitored building entry and exit, ensuring safety protocols were followed.
- Provided exceptional customer service to residents and guests, enhancing overall satisfaction.
- Coordinated with management to schedule maintenance and repair services efficiently.
- Assisted emergency personnel during incidents, maintaining a secure environment for all occupants.
- Developed strong relationships with residents, fostering a welcoming community atmosphere.
- Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
- Answered lobby phone calls using standard professional greeting and assisted callers with directions or instructions for building.
- Streamlined package delivery process, ensuring timely distribution to residents.
Maintenance/Service Porter
Century Management
Brooklyn, NY
11.2013 - 07.2016
- Maintained cleanliness and organization of service areas to enhance customer experience.
- Collaborated with team members to streamline operations, improving workflow efficiency.
- Trained new staff on safety protocols and operational procedures to ensure compliance.
- Performed cleaning and maintenance duties as directed.
- Communicated with coworkers and managers about completed duties.
- Ensured safety compliance by keeping service areas free of hazards and maintaining proper signage where required.
- Completed sweeping, mopping, and window-cleaning.
- Cleaned and organized building areas as required.
- Increased workplace safety by immediately reporting potential hazards.
- Replaced light bulbs, tested alarms and unclogged toilets for good general maintenance.
Education
High School Diploma -
Humanities Highschool
New York, NYSkills
- Package handling
- Tenant relations
- CCTV monitoring
- Fire safety
- Building maintenance
- Security awareness
- Concierge services
- Computer skills
- Security camera monitoring
- Visitor screening
Languages
English
Full Professional
Timeline
DOORMAN/Service Porter
Century Management
08.2016 - 09.2024
Maintenance/Service Porter
Century Management
11.2013 - 07.2016
High School Diploma -
Humanities Highschool