Dernicci Noble
New York,New York
Summary
Experienced Care Manager with a strong background in overseeing patient care plans and collaborating with multidisciplinary teams. Proven track record of improving patient outcomes through comprehensive care assessments and personalized intervention strategies. Exceptional communication and problem-solving skills have resulted in increased patient satisfaction and streamlined care processes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Care Manager
Care Design New York
02.2024 - Current
- Conduct required field visits for members in a timely manner and updated care plans and assessments
- Maintain documentation of members files keeping them updated and accurate
- Develop, implement, and monitor member Life Plans within required timeframes by leading an interdisciplinary team planning process, with members at the center
- Coordinate and provide access to high-quality healthcare services, inclusive of medical, behavioral health, and specialized services
Call Center Representative
America Works
12.2023 - 03.2024
- Handled a minimum of 100 outbound and inbound calls per day
- Created and maintain a record of daily productivity using the contact center database (Salesforce)
- Completed intake and enrollment paperwork for interested clients
- Identify potential client’s interest and suitability for the Ticket to Work program, answer questions, schedule appointments with Ticket to Work Representatives
Guest Service Liaison (Temporary)
Memorial Sloan Kettering Cancer Center
02.2022 - 06.2023
- Effectively communicate with patients, families, and other healthcare providers to ensure a coordinated and seamless experience in their healthcare journey
- Assisted patients in completing necessary paperwork and forms, ensuring accuracy and completeness
- Entered and updated client information in the company's database via modern EMR software
- Scheduled patients for their initial consultations and follow-up appointments
- Answered patient's billing questions over the phone and triaged phone calls when appropriate on a multi-line phone system
Mental Health Case Worker
Fountain House
05.2019 - 11.2021
- Collaborated with peers and supervisors to efficiently enforce behavioral goals and the development of residents
- Implemented behavioral and psychiatric rehabilitation treatment plans
- Prepared and maintained client-related paperwork, including federal- and state-mandated forms, client diagnostic records, incident reports, service plans, and progress notes
- Monitored and distributed medications to clients as directed by their medical team
- Assisted members with all aspects of community support services and case management work (including housing and entitlements, clinical linkage, and follow-up, etc.)
Education
Bachelor of Science - Public Administration
John Jay College of Criminal Justice (CUNY)
New York, NY05.2020
Associate of Science - Human Service
Borough of Manhattan Community College (CUNY)
New York, NY05.2017
Skills
- Microsoft Office Suite
- Spanish
- Written communication
- Oral communication
- EMR
- EHR
- Care planning
- Case assessments
- Clinical documentation
- Referral management
- Client assessment
- Decision-making
- Epic systems
- Basic life support for health care providers (BLS)
Certification
- Basic Life Support Certification (BLS)
- Mental Health First Aid- National Council for Mental Wellbeing.
Timeline
Care Manager
Care Design New York
02.2024 - Current
Call Center Representative
America Works
12.2023 - 03.2024
Guest Service Liaison (Temporary)
Memorial Sloan Kettering Cancer Center
02.2022 - 06.2023
Mental Health Case Worker
Fountain House
05.2019 - 11.2021
Associate of Science - Human Service
Borough of Manhattan Community College (CUNY)
Bachelor of Science - Public Administration
John Jay College of Criminal Justice (CUNY)
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