Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Deron Titsworth Jr.

Huntsville,AL

Summary

As a driven and ambitious college student, I am committed to achieving academic success while actively exploring opportunities to obtain practical experience in my profession. With a strong entrepreneurial foundation and a track of academic excellence, I am prepared with Critical thinking, research, and communication skills that I am excited to apply to everyday challenges

Overview

5
5
years of professional experience

Work History

Security Officer

Allied Universal Security Services
09.2023 - Current
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

Customer Service Representative

CarShield
08.2022 - 08.2023
  • Responded to customer requests for products, services, and company information.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Assistant Manager

QuikTrip
01.2020 - 08.2022

QuikTrip assistant managers are responsible for ensuring the store runs smoothly and meets customer service standards. They also support the store manager in daily operations.

  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Education

Bachelor of Science - Computer Science

Alabama A & M University
Huntsville, AL
05.2026

Skills

  • Staff Management
  • Electronic surveillance
  • Investigation documentation
  • Task Delegation
  • Compliance understanding
  • Money Handling
  • Problem Resolution
  • Call Management
  • Account updating
  • Reading Comprehension
  • De-Escalation Techniques
  • Brand representation
  • Professional telephone demeanor

Accomplishments

  • The 100 Black Men of America (Collegiate 100) member
  • Collegiate 100 Vice President Chairman
  • NAF Certified
  • JAG Kenneth M. Smith Scholarship Recipient
  • Network for Teaching Entrepreneurship (NFTE) National Finalist
  • Angels in the Outfield Pitching contest 1st Place
  • The "BIG PITCH" Entrepreneur Contest 1st Place

Timeline

Security Officer

Allied Universal Security Services
09.2023 - Current

Customer Service Representative

CarShield
08.2022 - 08.2023

Assistant Manager

QuikTrip
01.2020 - 08.2022

Bachelor of Science - Computer Science

Alabama A & M University
Deron Titsworth Jr.