Jenna Ketchum
Wilsonville
Summary
I am a hardworking and motivated student who has a wide range of skills and abilities, looking to learn more about the professional world so I can improve the abilities I already have. I have risen to upper Management Positions in two previous jobs I've held through university, then went to starting from the ground up and learning what that was like in a post-undergrad world. I want to learn and improve my leadership skills. I am a good writer and have good attention to detail when it comes to rules and regulations. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed, both in my undergraduate studies and on the job. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
02.2026 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and mitigate potential security risks.
- Implemented emergency response procedures during critical incidents to safeguard individuals.
- Developed and maintained incident reports for accurate documentation of security events.
- Enhanced access control measures through diligent monitoring of entry points and visitor logs.
Broista
Dutch Bros
06.2025 - 02.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Senior Aquatic Supervisor
Dixon Recreation Center
08.2021 - 06.2025
- Monitored budgetary allocations for supplies and recreational equipment.
- Implemented and maintained continuous improvement initiatives to drive efficiency and growth.
- Maintained staffing and supply levels to provide superior service and maximize revenue opportunities.
- Oversaw maintenance of all customer-facing equipment in compliance with internal policies and applicable safety guidelines.
- Created comprehensive safety protocols and promoted strict adherence to minimize accidents.
- Organized regular training sessions for staff members for skill enhancement and safety planning.
- Addressed and resolved conflicts between workers via mediation.
- Supported operations with consistent maintenance and updates of corporate files and records.
- Supervised daily aquatic operations, ensuring safety and compliance with facility regulations.
- Developed training programs for lifeguards, enhancing rescue techniques and emergency response protocols.
Lead Lifeguard
Tigard Tualatin School District
09.2021 - 08.2022
- Inspected facility and equipment, reporting hazardous or unsafe conditions to appropriate maintenance and supervisory personnel.
- Participated in maintaining pool conditions by performing water testing, vacuuming and skimming, when required.
- Maintained fitness level, completing all prescribed skill tests for strength, swimming proficiency and endurance.
- Recognized and responded to distressed swimmers by providing rapid, safe rescue procedures.
- Enforced policies relating to safety and sanitation according to facility rules and guidelines.
- Taught and Aided swim lessons for ages PreK to 8th grade.
Education
Bachelor of Science - Pre Med Psychology
Oregon State University
Corvallis, OR06-2025
High School Diploma - undefined
Tigard Senior Highschool
Tigard, OR06-2021
Skills
- I lead aquatic fitness training for staff with the proper certifications
- I maintained aquatic equipment management for three facilities around the Oregon State campus
- I lead senior staff collaboration with lead teams and lifeguarding staff
- I served as a Foundations Ambassador for Chi Omega Sorority and helped sisters find scholarships that fit their needs
- I served as Song Chair and Alumni Chair at the same time for Chi Omega to both maintain tradition and use the wisdom of alumni to support new members
- Improved and maintained social media and outreach to the FarmHouse fraternity
- Lifeguard CPR certified and lifeguard instructor certified
- Customer service
- Water safety instruction
- Emergency response planning
- Pool management
- Swim lesson planning
- First aid training
- Report writing
- Incident reporting
- Security guard license
- General security
- Detail-oriented
- Superior customer service
- Emergency response
- Relationship building and management
- Complex Problem-solving
- Conflict de-escalation
- Staff management
Accomplishments
- Dixon Recreation Sports Champion 2024
- Oregon State University Cum Laude
- Oregon State Chapter of Order of Omega for Fraternity and Sorority Leadership
- Rotary 2020 Youth Excellence Award
Certification
- RBT training 40-hour certification 2025
- Lifeguard Instructor certification since 2022
- Lifeguard Certification since 2019
- Food Handlers since 2017
LANGUAGES
French
Professional Working
ACTIVITIES AND HONORS
- Competitive Country Western Swing dancer and Teacher for both Country swing and Line dancing
- Dive Master Candidate
- 3.5 GPA in Undergrad and Highschool
- Swim Team for Oregon State
- Lifeguard and Lifeguard Instructor
- 2019-2020 Rotary Youth Exchange Long-term Student to France
Timeline
Security Officer
Allied Universal Security Services
02.2026 - Current
Broista
Dutch Bros
06.2025 - 02.2026
Lead Lifeguard
Tigard Tualatin School District
09.2021 - 08.2022
Senior Aquatic Supervisor
Dixon Recreation Center
08.2021 - 06.2025
High School Diploma - undefined
Tigard Senior Highschool
Bachelor of Science - Pre Med Psychology
Oregon State University