Derrain Frazier
smyrna
Summary
Results-driven Shift Leader with expertise in employee training and operational efficiency. Enhanced customer satisfaction through effective complaint resolution and team alignment. Strong skills in inventory control and quality assurance, driving performance improvements in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Shift Leader
Wingstop
Marietta
02.2019 - 02.2026
- Supervised team members during high-volume shifts, ensuring timely service delivery.
- Trained new employees on operational procedures and customer service standards, enhancing their readiness for customer interactions.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Organized staff meetings to clarify goals and facilitate performance feedback, fostering team alignment.
Merchandiser
Coca-Cola Bottling Company UNITED, Inc.
Dunwoody
02.2025 - 07.2025
- Executed merchandising strategies to enhance seasonal product visibility and brand presence.
- Organized product displays to enhance customer engagement and visibility.
- Coordinated inventory management to ensure optimal stock levels and freshness.
- Coordinated inventory levels to maximize stock availability across retail locations.
- Trained new team members on merchandising standards and best practices.
Package Handler
FedEx
Kennesaw
01.2020 - 02.2023
- Loaded and unloaded packages from trucks and conveyor systems to maintain workflow efficiency.
- Executed loading and unloading of packages from delivery trucks to ensure timely delivery.
- Sorted packages by size and destination to optimize processing speed.
- Operated package scanning equipment to track shipments accurately.
Shift Leader
Walmart
Marietta
02.2021 - 01.2022
- Supervised team members during high-volume shifts to optimize service delivery.
- Trained new employees on operational procedures and customer service standards.
- Managed inventory and conducted regular stock checks to maintain supply readiness.
- Stocked shelves overnight to ensure product availability for morning customers.
Package Handler
Access Staffing Temp Agency
Kennesaw
03.2019 - 12.2020
- Loaded and unloaded packages from trucks and conveyor systems.
- Sorted packages by size and destination to enhance processing efficiency.
- Operated package scanning equipment to ensure accurate tracking of shipments.
- Sorted and packed candy items for timely shipment to meet customer demand.
Cashier/Customer Service
McDonald's
Cobb
12.2018 - 06.2019
- Processed customer transactions accurately and efficiently at a fast-paced service environment.
- Managed cash register operations, handling payments and providing change to customers.
- Operated cash register, processing payments by cash, check, credit card, gift card, or automatic debit with accuracy.
- Accepted cash and credit card payments, issued receipts and provided change.
- Prepared meals and served customers, ensuring satisfaction in a fast-paced environment.
Warehouse Worker
Fresh Express
Morrow
01.2014 - 06.2015
- Organized and labeled merchandise for efficient retrieval and inventory management
- Pick, pack and dispatch goods as per order
- Monitored and updated inventory levels to ensure accurate stock availability
- Received and verified incoming materials and goods against packing lists for quality assurance
- Hands-on experience in verifying quality and quantity of materials by checking merchandise against packing list
- Implemented a systematic procedure to assemble product containers and crates
- Able to operate forklift and pallet jack
- Promoted from general laborer to warehouse worker within three months of joining at the former position
Education
high school -
Lovejoy High School
Hampton, GA12-2012
Skills
- Employee training
- Leadership skills
- Operational efficiency
- Quality control
- Inventory control
- Order Picking
- Packaging
- Electric Pallet Jack
- Stocker
- Paperwork management
Accomplishments
- Implemented a systematic procedure to assemble product containers and crates
- Promoted from general laborer to warehouse worker within three months of joining at the former position
Timeline
Merchandiser
Coca-Cola Bottling Company UNITED, Inc.
02.2025 - 07.2025
Shift Leader
Walmart
02.2021 - 01.2022
Package Handler
FedEx
01.2020 - 02.2023
Package Handler
Access Staffing Temp Agency
03.2019 - 12.2020
Shift Leader
Wingstop
02.2019 - 02.2026
Cashier/Customer Service
McDonald's
12.2018 - 06.2019
Warehouse Worker
Fresh Express
01.2014 - 06.2015
high school -
Lovejoy High School