Derranic Thomas
West Palm Beach
Summary
Experienced professional with 6+ years supporting customers, managing administrative operations, and coordinating cross-functional tasks. Skilled in CRM systems, workflow optimization, documentation, scheduling, and problem resolution. Excels in remote and in-office environments by managing priorities, improving processes, and delivering exceptional customer experiences.
Overview
8
8
years of professional experience
Work History
Virtual Assistant
Italian Rose Garlic
Riviera Beach
2021.01 - 2026.03
- Monitored and prioritized client requests to ensure timely responses in a fast-paced remote environment.
- Assisted with scheduling, email management, and documentation to streamline administrative processes.
- Managed customer accounts, updated records, and tracked requests using CRM systems.
- Maintained accurate records of customer interactions to support service quality.
- Collaborated with cross-functional teams to ensure timely issue resolution.
- Built strong client relationships through proactive communication and follow-up.
Medical Billing
Med Connect USA
West Palm Beach
2019.09 - 2021.01
- Processed insurance claims and verified patient eligibility, ensuring accurate and timely reimbursements.
- Posted payments, resolved claim denials, and corrected billing discrepancies.
- Coordinated with providers and insurers to resolve billing issues efficiently.
- Coordinated with providers and insurers to efficiently resolve billing issues, enhancing reimbursement flow.
Technical Support
G4S
West Palm Beach
2017.12 - 2019.09
- Resolved hardware, software, and network issues via phone, email, and remote support to ensure minimal downtime for users.
- Documented incidents in ticketing systems and tracked issues through resolution to enhance knowledge base and improve future incident handling.
- Escalated complex technical issues while meeting service-level agreements (SLAs).
- Escalated complex technical issues while adhering to service-level agreements (SLAs) to maintain high standards of customer support.
Education
High School Diploma -
Riviera Beach Preparatory Academy
West Palm Beach, FLSkills
- Customer Relationship Management (CRM)
- Client Onboarding
- Customer Service
- Troubleshooting
- Problem Resolution
- Ticket Management
- Remote Support
- Process Improvement
- Workflow Optimization
- Document Management
- Data Privacy Management
- Data Entry
- Microsoft Office Suite
- Google Workspace
- Calendar Management
Timeline
Virtual Assistant
Italian Rose Garlic
2021.01 - 2026.03
Medical Billing
Med Connect USA
2019.09 - 2021.01
Technical Support
G4S
2017.12 - 2019.09
High School Diploma -
Riviera Beach Preparatory Academy