Derrencia Calhoun
Memphis,TN
Summary
Adept at crisis management and workplace security oversight, I bring a proven track record of 6 years from roles at GardaWorld Security and Intercon Security . My expertise includes critical thinking and a CPR certification, ensuring safety and professionalism in high-stakes environments. Achievements include implementing effective security solutions and enhancing customer service efficiency.
Overview
7
7
years of professional experience
Work History
Security Officer
Intercon
Memphis, TN
06.2023 - Current
- Coordinate with Security Leadership on expectations, priorities, and implement solutions as needed.
- Maintain consistent adherence to security task completion.
- Coordinate and communicate effectively with the GSOC, Security Leadership, security peers and other
Security Officer
GardaWorld Security
Memphis, TN
05.2019 - 06.2023
- Handled crisis situations with composure and professionalism.
- Conduct regular foot and vehicle exterior patrols
- Conduct various interior patrols
- Communicate via hand held radio
- Utilize CCTV camera systems to monitor for undesired activity
Customer Service Representative
Dillards Dept Store
Collierville, TN
05.2018 - 12.2022
- Responded to incoming calls promptly.
- Ability to ask probing questions to determine customer needs
- Routed incoming calls to designated teams.
- Enter data and send correspondence (internally and externally)
Education
Germantown High
Germantown, TNSkills
- Critical Thinking
- Workplace Security Oversight
- Licensed Security Guard
- CPR certification
Timeline
Security Officer
Intercon
06.2023 - Current
Security Officer
GardaWorld Security
05.2019 - 06.2023
Customer Service Representative
Dillards Dept Store
05.2018 - 12.2022
Germantown High